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[resolved] Shipping costs not sent to paypal (11 posts)

  1. mr ali k
    Member
    Posted 1 year ago #

    Hi

    When a customer buys a product, the shipping cost is calculate and appears on the page. When you click and go through to paypal, the shipping costs do not show up on the amount to be paid.

    I'm not sure where to start in fixing this problem,

    please help

    http://wordpress.org/extend/plugins/eshop/

  2. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    make sure you don't have any discounts set up for free shipping.

    does the order in the back end have the shipping added or not?

    and have you tested with all other plugins deactivated and in twenty ten or twenty eleven theme?

    [edit] forgot one, check Paypal's settings as well.

  3. mr ali k
    Member
    Posted 1 year ago #

    Hi,

    I've now carried out all the checks and am still having no luck. I've looked into the paypal settings and can't see anything wrong there.

    I've ticked the box that asks paypal not to calculate postage, but still no luck.

    We are still getting payments coming through ignoring the shipping amount.

    below is the post data that is sent to paypal:

    business=dan%40bonnyday.com
    return=http%3A%2F%2Fappetiteforitaly.com%2Fshop%2Fshopping-cart%2Fthank-you%2F%3Feshopaction%3Dsuccess
    cancel_return=http%3A%2F%2Fappetiteforitaly.com%2Fshop%2Fshopping-cart%2Fcancelled-order%2F%3Feshopaction%3Dcancel
    notify_url=http%3A%2F%2Fappetiteforitaly.com%2Fshop%2Fshopping-cart%2Fthank-you%2F%3Feshopaction%3Dpaypalipn
    shipping_1=Array
    first_name=alastair
    last_name=kember
    company=
    email=ali.kember%40gmail.com
    phone=07540+298+806
    address1=31+knebworth+house
    address2=
    city=london
    state=
    altstate=
    zip=sdf
    country=GB
    amount=22.19
    item_name_1=An+Appetite+for+Umbria
    eshopident_1=53843404c60db160105588191da36ef2
    quantity_1=1
    weight_1=0
    amount_1=18.99
    item_number_1=afi-001+%3A+Online+price
    postid_1=537
    numberofproducts=1
    eshop_payment=paypal
    submit=Proceed+to+Confirmation+%C2%BB
    custom=20121011080212
    reference=
    comments=
    rm=2
    currency_code=GBP
    lc=GB
    cmd=_ext-enter
    redirect_cmd=_cart
    upload=1
    ppsubmit=Proceed+to+Checkout+%C2%BB

    thanks for your help

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Site url?

  5. mr ali k
    Member
    Posted 1 year ago #

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Can we see the site using the Twenty Eleven theme with all other plugins deactivated?

  7. mr ali k
    Member
    Posted 1 year ago #

    sure I'll do that now

    EDIT!

    The site is now in twenty 10 with all plugins deactivated apart from the shop

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    You've switched it back again...

  9. mr ali k
    Member
    Posted 1 year ago #

    yup sorry, as the site is live i had to switch it back this morngin (UK time)

    I can revert it again this evening, or at a time that is suitable for you, but I can't leave it like that indefinately.

    Let me know when is good for you,

    thanks very much

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm afraid it's impossible to give you a timeframe. All of our free support is carried out in our spare time on an "as and when " basis.

  11. esmi
    Forum Moderator
    Posted 1 year ago #

    As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic's status and/or post a followup.

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