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[resolved] Paypal Error: Message Data does not match input character set (6 posts)

  1. demon11c
    Member
    Posted 2 years ago #

    Hi again

    Some (not all) of my users are getting the following error when trying to purchase through paypal:

    "Return to Merchant
    Error Message
    Data does not match input character set or default encoding. For more
    information, please contact the merchant."

    My site has both English and Japanese on it and the title of some of some of the characters in orders placed will be in Japanese (eg: the name of the product).

    A google search shows that some people have experienced this issue with other plugins, but Ive not found a solution and not seen anything specifically related to eshop. Any ideas on this one?

    Thanks

    http://wordpress.org/extend/plugins/eshop/

  2. elfin
    Moderator
    Plugin Author

    Posted 2 years ago #

    hmmm. What is the default language for your site? that may be affecting it. But I haven't specifically tested with multiple languages (or even any language other than English).

    But if you come across a solution, let me know and I'll see if it can be added into the plugin in some way.

  3. demon11c
    Member
    Posted 2 years ago #

    Everything is mainly in English, but but there is quite a lot of Japanese (see here).
    One guy who had a problem said he is on Safari (5.1.7) using Western (ISO LATIN 1) encoding.
    This one is difficult to troubleshoot as I cant replicate it myself.
    If anyone has any suggestions...

  4. elfin
    Moderator
    Plugin Author

    Posted 2 years ago #

    so the admin is in English as well?

  5. demon11c
    Member
    Posted 2 years ago #

    Yes, it is.

  6. demon11c
    Member
    Posted 2 years ago #

    I changed a couple of things, but I believe this fixed it:

    At the bottom of the My selling tools page, click the PayPal button language encoding link. On the resulting Language Encoding page, select the More Options button. From the Encoding dropdown menu, select the appropriate character encoding scheme for data that your website sends to PayPal. If in doubt, set this to UTF-8 as per your WordPress installation.

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