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[resolved] Bug, sending download information but setting is marked as no (19 posts)

  1. cablop
    Member
    Posted 3 years ago #

    I set up a download store. When we were testing it we bought a downloadable item via Cash and Bank methods. The items are not paid, but the buyer gets an email with valid download information. He is able to download things without paying! We tried to change the setting that sends the download information in the email, but it is not deactivating that feature!

  2. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    Please don't post in 2 places, it just makes more work.

    Activate the cash/bank emails, and remove the download replacement code from it.

  3. cablop
    Member
    Posted 3 years ago #

    I just posted because i ignore if both forums have different people on them.

    What is the download replacement code?

  4. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    all the email replacements codes are listed on the email page at the bottom.

  5. cablop
    Member
    Posted 3 years ago #

    Sorry, but i don't understand what to do.
    I have the options Banck and Cash enabled, both have the shop email in the email options. There's no setting to remove or add replacement codes there...

  6. cablop
    Member
    Posted 3 years ago #

    I think you are talking about this page "eShop Email Templates"
    but... there's a bug with it...

    eShop is running inside a subblog of the main site,
    i go to that page and see the following:
    - 5 Automatic Cash email Template is blank Activate 5
    Then i click on activate 5...
    and... it redirects me to the root site doing nothing on the subblog... :(

  7. cablop
    Member
    Posted 3 years ago #

    ok, i dirty worked around that just fixing the url by hand, hehe
    now i came with another question
    if i don't send the download information to the user in the first email, how can i send it to him? we changed the order status from awaiting payment to active, but it doesn't send anything to the customer

  8. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    when you hover over the activate/deactivate link does it look like this:

    /wp-admin/admin.php?page=eshop_templates.php&eshopuse=5

  9. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    Correct it doesn't send one out, but you can via the order details page for that order - just click the customers email address and you'll end up on a page with a pre filled in form to send an email.

  10. cablop
    Member
    Posted 3 years ago #

    hen you hover over the activate/deactivate link does it look like this:

    /wp-admin/admin.php?page=eshop_templates.php&eshopuse=5

    yes it looks like:
    <SITE ROOT URL>/wp-admin/admin.php?page=eshop_templates.php&eshopuse=5
    instead of
    <CURRENT BLOG URL>/wp-admin/admin.php?page=eshop_templates.php&eshopuse=5

  11. cablop
    Member
    Posted 3 years ago #

    I found the email in the orders detail... what email template does it use?

  12. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    Strange, that shouldn't be possible - but I've made a small change that might fix it for you for the next release.

    however if you have issues on other pages within the admin, please let me know asap and I'll see what can be done.

  13. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    ahh nevermind - replicated in my multisite - will fix it for the next release.

  14. cablop
    Member
    Posted 3 years ago #

    Anyway... it is not working according to the feature... if i set the setting to hide those fields, we expect for it to do that :(

    in the other hand, thanks for your help to solve it in the mean time :)

  15. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    If you want to email me I can send you the amended plugin - it fixes similar issues elsewhere on the admin side.

    You'll then be able to activate the email correctly - and just don't add the {DOWNLOADS} to the template ;)

  16. cablop
    Member
    Posted 3 years ago #

    does it fix issues in forms and buttons also?

  17. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    should do, but let me know if it doesn't.

  18. cablop
    Member
    Posted 3 years ago #

    It seems that it's working as expected.

  19. elfin
    Moderator
    Plugin Author

    Posted 3 years ago #

    excellent, thanks.

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