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[resolved] [closed] Authorizenet Invalid and Failed Problems, Help! (14 posts)

  1. JareddMitchell
    Member
    Posted 2 years ago #

    Version 6.2.11 of eshop plugin-

    Having some problems with auth.net.

    - I can checkout successfully with a credit card via auth.net
    - I receive the correct order completed emails after purchase.
    -My order appears correcty in the estore back end, and in auth.net

    However,

    I receive another email that says:

    authorizenet IPN -Invalid and Failed

    An instant payment notification was received

    from on 01/16/2012 at 10:38 PM

    Details:

    eshopaction: authorizenetipn
    mycheckmd5: 6162713C8D874DD9E078015380F02AF7
    mycheckedid: 6162713c8d874dd9e078015380f02af7
    payer_email:

    Regards, Your friendly automated response.

    How to fix?

    http://wordpress.org/extend/plugins/eshop/

  2. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Is the transaction maked as successful in eShop? What about at authorize.net?

  3. JareddMitchell
    Member
    Posted 2 years ago #

    Transaction ID: 4115164671
    Transaction Status: Captured/Pending Settlement

    above is from auth.net

    Yes, the transaction was also successfull in eshop, it went straight to the active orders section

  4. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    And at authorize.net?

  5. JareddMitchell
    Member
    Posted 2 years ago #

    Transaction ID: 4115164671
    Transaction Status: Captured/Pending Settlement

    above is from auth.net

    Yes, auth.net appears to be ok. I have copied the message above

  6. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    No - have you actually logged into your authorize.net account & checked?

  7. JareddMitchell
    Member
    Posted 2 years ago #

    yes, that is from within my account

  8. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Then you need to contact support at authorize.net and ask them to explain the second "IPN -Invalid and Failed" email.

  9. JareddMitchell
    Member
    Posted 2 years ago #

    I contacted auth.net and they say that they have nothing to do with that email, especially since it is generated from my website.

    Is there someone at the plugin/cart I can ask?

  10. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Are you sure that this is not a completely unrelated transaction? eShop will not send out a Failed email unless the transaction failed at the merchant gateway.

    Is there someone at the plugin/cart I can ask?

    You already are. :-)

  11. JareddMitchell
    Member
    Posted 2 years ago #

    :) Thanks!

    well, all they can see is a totally safe and accepted/cleared transaction on their end. I agree with them. It looks fine on their end. The auth.net tech had no idea what IPN was even referring to.

    What else can we do? I am happy to give you store access etc...

    I am using bulletproof security plugin. could it be an hta related issue?

  12. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    I am using bulletproof security plugin

    Oh - I'd definitely try dropping that plugin for a while and see if the problem then disappears. Any plugin that could possibly interfere with communications between eShop and your merchant gateway can create transaction issues. The Bad Behaviour plugin is a prime example.

  13. JareddMitchell
    Member
    Posted 2 years ago #

    ok, will let you know

  14. JareddMitchell
    Member
    Posted 2 years ago #

    disabling bulletproof fixed this issue, thanks!

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