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1. JareddMitchell
   Member
   Posted 4 months ago #

   Version 6.2.11 of eshop plugin-

   Having some problems with auth.net.

   - I can checkout successfully with a credit card via auth.net
   - I receive the correct order completed emails after purchase.
   -My order appears correcty in the estore back end, and in auth.net

   However,

   I receive another email that says:

   authorizenet IPN -Invalid and Failed

   An instant payment notification was received

   from on 01/16/2012 at 10:38 PM

   Details:

   eshopaction: authorizenetipn
   mycheckmd5: 6162713C8D874DD9E078015380F02AF7
   mycheckedid: 6162713c8d874dd9e078015380f02af7
   payer_email:

   Regards, Your friendly automated response.

   How to fix?

   http://wordpress.org/extend/plugins/eshop/

2. esmi
   Theme Diva & Forum Moderator
   Posted 4 months ago #

   Is the transaction maked as successful in eShop? What about at authorize.net?

3. JareddMitchell
   Member
   Posted 4 months ago #

   Transaction ID: 4115164671
   Transaction Status: Captured/Pending Settlement

   above is from auth.net

   Yes, the transaction was also successfull in eshop, it went straight to the active orders section

4. esmi
   Theme Diva & Forum Moderator
   Posted 4 months ago #

   And at authorize.net?

5. JareddMitchell
   Member
   Posted 4 months ago #

   Transaction ID: 4115164671
   Transaction Status: Captured/Pending Settlement

   above is from auth.net

   Yes, auth.net appears to be ok. I have copied the message above

6. esmi
   Theme Diva & Forum Moderator
   Posted 4 months ago #

   No - have you actually logged into your authorize.net account & checked?

7. JareddMitchell
   Member
   Posted 4 months ago #

   yes, that is from within my account

8. esmi
   Theme Diva & Forum Moderator
   Posted 4 months ago #

   Then you need to contact support at authorize.net and ask them to explain the second "IPN -Invalid and Failed" email.

9. JareddMitchell
   Member
   Posted 4 months ago #

   I contacted auth.net and they say that they have nothing to do with that email, especially since it is generated from my website.

   Is there someone at the plugin/cart I can ask?

10. esmi
    Theme Diva & Forum Moderator
    Posted 4 months ago #

    Are you sure that this is not a completely unrelated transaction? eShop will not send out a Failed email unless the transaction failed at the merchant gateway.

    Is there someone at the plugin/cart I can ask?

    You already are. :-)

11. JareddMitchell
    Member
    Posted 4 months ago #

    :) Thanks!

    well, all they can see is a totally safe and accepted/cleared transaction on their end. I agree with them. It looks fine on their end. The auth.net tech had no idea what IPN was even referring to.

    What else can we do? I am happy to give you store access etc...

    I am using bulletproof security plugin. could it be an hta related issue?

12. esmi
    Theme Diva & Forum Moderator
    Posted 4 months ago #

    I am using bulletproof security plugin

    Oh - I'd definitely try dropping that plugin for a while and see if the problem then disappears. Any plugin that could possibly interfere with communications between eShop and your merchant gateway can create transaction issues. The Bad Behaviour plugin is a prime example.

13. JareddMitchell
    Member
    Posted 4 months ago #

    ok, will let you know

14. JareddMitchell
    Member
    Posted 4 months ago #

    disabling bulletproof fixed this issue, thanks!

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