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Email Before Download
[resolved] Download not counting from emailed link (4 posts)

  1. greendezine
    Member
    Posted 2 years ago #

    Hi, Great plugin!

    I have read this post and decided to start a new one since it's bit old:

    http://wordpress.org/support/topic/plugin-email-before-download-download-monitor-hit-count-doesnt-work

    My problem is similar. When sending the download link in the Send Email method, the download is not being counted by Download Monitor. As suggested in the post above, link masking is disabled, cURL enabled, and all my settings are correct.

    The download count does work properly with the inline link method. However, I much prefer emailing the link, as it prevents people from entering fake email addresses.

    Is this a known bug? Is there any way around it?

    Thank you in advance for taking the time to respond

    http://wordpress.org/extend/plugins/email-before-download/

  2. mandsconsulting
    Member
    Plugin Author

    Posted 2 years ago #

    Hi greendezine,

    Thanks for your interest in our plugin and the question.
    It looks like this might be a browser related issue. Since counting is working fine in Chrome and Internet Explorer but fails in Firefox. We also tested the original links (shortcuts) from WordPress Download Monitor, like [download id=”123”] and the result is the same. Could you test that on your side too?

  3. greendezine
    Member
    Posted 2 years ago #

    Thanks for replying to my post. I did some more tests, and appears that the download count is working from the email link. I just had to mask my IP in order to test it from the same computer.

    I'm excited to put the plugin to use now that I know it's working!

    btw, the count is working fine in Firefox too, version 13 at least.

  4. mandsconsulting
    Member
    Plugin Author

    Posted 2 years ago #

    Hi greendezine,

    Thank you for letting us know! We will perform the same tests as it may help us support others.

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