Plugin EasyRecipe Issues with caching

Hi,
For a while now we’ve been successfully using EasyRecipe Plus however in the last week we’re running into a new issue where the easyrecipe plugin is showing a stub similar to [easyrecipe id=”1136″ n=”0″] for both new posts and on edit of existing posts.

We’re running wp 3.9 and EasyRecipe Plus version 2499

In order to get the recipe to show correctly we must purge our cache. This action wasn’t necessary before.

Thanks for your assistance.

PS
I’m unable to access the EasyRecipe support site.
http://support.easyrecipeplugin.com/ is available, however trying to submit a form via http://dbg.easyrecipeplugin.com/support/submit-support-ticket/
is unresponsive.