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Test Mode email download links don't work- is this normal? (20 posts)

  1. Christine
    Member
    Posted 1 year ago #

    Hello, I've been testing your plugin for a website project I'm working on and so far I really like it- very simple and great in general.

    I just wanted to check something with you. When completing a test purchase in test mode I get the emails fine and links in download appear as expected for the files.

    When clicking on the links they don't do anything however.
    I checked the source code of the email and copied the links manually and it works fine if you paste it into the browser however.

    Please could you let me know why its not letting me click on the file to download it- sorry if its a dumb question- it could be my outlook program- I'll check with a gmail email address as well..
    Thanks
    Christine

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Christine
    Member
    Posted 1 year ago #

    Ah- it worked fine in gmail.
    Must be a email template HTML issue?

  3. Were you using Outlook when it failed?

  4. Christine
    Member
    Posted 1 year ago #

    Yep- Office Outlook 2007.
    Worked fine in Gmail though.

  5. There is a known bug with Outlook 2007 that we're working on fixing.

  6. Christine
    Member
    Posted 1 year ago #

    Hi there- fair enough and no problem at all.
    I tested your newest release and I'm still getting the original issue with outlook 2007 just to let you know but I'm sure you are working on it.

    Heres a link to a screen shot to show you:
    Google Docs Image

    Only thing I noticed which I thought was a bit odd is when i viewed the source code it seemed to have put more <ul> and <li> tags than was necessary for some reason. (I've replaced the download link with a #)

    <html><head><style type="text/css">#outlook a{padding: 0;}</style></head><body>
    	<div style="width: 550px; border: 1px solid #ccc; background: #f0f0f0; padding: 8px 10px; margin: 0 auto;"><div id="edd-email-content" style="background: #fff; border: 1px solid #ccc; padding: 10px;"><ul>
    <li>Flower<br/>
    <ul>
    <li><a href="#">Flower</a></li>
    </ul>
    </li>
    </ul>
    <p style="margin-top:0;">&nbsp;</p>
    <p>&nbsp;</p>
    </div></div>	</body></html>

    Perhaps if it used <br /> between the downloads instead of list it would work better but I have no idea really why it is. It seems to have put a <br/> in the list which is odd as well.
    Just some thoughts.
    Best

  7. That is the correct number of LI tags, they're just nested.

    Was that screenshot taken from Outlook or Gmail?

  8. Christine
    Member
    Posted 1 year ago #

    Screen shot is from from Outlook 2007 sorry.

  9. Is the second "Flower" word clickable?

  10. Christine
    Member
    Posted 1 year ago #

    The second flower word looks click able but does not work when I click on it.
    When I hover over it a box appears with the URL of the download and a click to follow link text below it, but it does not work at all clicking it.
    Hope that helps.

  11. That does help, thanks. I've had some other users report that they're still having problems with Outlook, so I'm definitely going to look into this more.

  12. Chez_Bert
    Member
    Posted 1 year ago #

    Hi Pippin,

    Just adding my voice to the issue with Outlook 2007 and the links not being clickable. Other links I added to the email work fine but not the one from your plugin.

    Any progress on a solution or a workaround?

    Thanks.

    Jim

  13. Chez_Bert
    Member
    Posted 1 year ago #

    Hi Pippin,

    Just adding my voice to the issue with Outlook 2007 and the links not being clickable. Other links I added to the email work fine but not the one from your plugin.

    Any progress on a solution or a workaround?

    Thanks.

    Jim

  14. Chez_Bert
    Member
    Posted 1 year ago #

    Hi Pippin...sorry for the double post...a mistake.

    I looked at the url embedded in the email that is the issue and it looks like this:

    http://mydomainname.com?download_key=054aeb23d9b2007d00dbf25357eee509&email=AutoFillinJim%40jpmorrison.us&file=0&download=735&expire=MTM1NjE2NzgyMQ%3D%3D

    If I paste it directly into a browser it does not work. If I remove all the instances of #038; it does work. Hopefully that can lead you to it.

    Jim

  15. Chez_Bert
    Member
    Posted 1 year ago #

    Trying again as the post changed my link above.

    In the above link, the actual link has & #038 ; (without the spaces) where the & appears.

    That seems to bother Outlook 2007. My quick research says it may be an artifact of a string replace call. It could be the one you have like this:

    $message = str_replace( '{download_list}', $download_list, $message );

    Hope this helps.

    Jim

  16. Jim,

    The next release, v1.4, will have a work around for this. We're adding a new template tag that outputs plain-text URL in the email templates that you can use as a fallback for Outlook users.

  17. Chez_Bert
    Member
    Posted 1 year ago #

    Hi Pippin,

    Thanks for the very quick response. Is there a target date for the new release?

    And is there a quick code patch you can share in the meantime? I am launching my first digital product and want all the Outlook folks to be happy.

    Jim

  18. Target date is right before or just after Christmas.

    The patch hasn't been fully committed, so not yet, but here it is: https://github.com/pippinsplugins/Easy-Digital-Downloads/pull/579

  19. Chez_Bert
    Member
    Posted 1 year ago #

    Hey Pippin,

    Just checking on this fix. The latest version still does not have a working link in Outlook.

    Thanks,

    Jim

  20. Have you tried using the {file_Urls} template tag?

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