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Easy Digital Downloads
[resolved] Payment stuck as "Pending". (8 posts)

  1. jrazmus
    Member
    Posted 2 years ago #

    I just updated to the newest version of the plugin after having a problem, but the update did not fix the issue.

    Today I received my first purchase through this plugin. The money went in to my Paypal standard account, but the purchase gets stuck at "pending". The download link never gets emailed to the customer.

    I updated the plugin after reading some of the answers here, then ran a test purchase myself. Again, Paypal receives the money, but the transactions just stays "pending" and never send the receipt email and download link. It appears that the plugin is never notified that the payment has been completed.

    Please help! Thank you.

    Site: http://sell-more-real-estate.com/
    Plugin version: 1.0.8.5
    Wordpress version: 3.4.1
    Website hosting: 1and1.com (linux server)
    Payment processor: Paypal standard

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    There are a couple of things this could be caused by.

    First, do you have any anti spam plugins installed, such as Bad Behavior?

  3. jrazmus
    Member
    Posted 2 years ago #

    I have akismet installed. Could that be the issue?

  4. jrazmus
    Member
    Posted 2 years ago #

    I take that back, that plugin is not activated. The only plugin I have installed is yours.

  5. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Can you please enable the "Test Gateway" and do a test purchase. Once you do, check to see if the purchase is marked as complete with the test gateway. This will help me narrow down the problem.

  6. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Hey, just FYI, I've found the cause of this and applied a fix to the dev copy of the plugin. You can download it from the Git hub page if you want: https://github.com/pippinsplugins/Easy-Digital-Downloads/downloads

    If you decide to install the Github version, you will want to go to Settings > Payment Gateways and check the box for "Disable PayPal IPN Verification".

  7. jrazmus
    Member
    Posted 2 years ago #

    The test payment did mark as complete...

    I will try the link you have provided and see if that fixes the issue. Thanks for helping.

  8. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Great, let me know.

    I had another user last night with a similar problem and it ended up being a different problem, so if it doesn't work, let me know and I'll do my best to find the cause.

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