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Easy Digital Downloads
[resolved] Downloads are 0 bytes size since 1.1.5.1 update (36 posts)

  1. Kerfred
    Member
    Posted 1 year ago #

    Hello,

    First, congratulations for your amazing plugin.

    It worked well until I updated to the 1.1.5.1 version. The download file size is now 0 bytes.
    Can you help me ?
    Thanks.

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. I just pushed out v1.1.5.2 which should fix the problem.

  3. Kerfred
    Member
    Posted 1 year ago #

    Thanks. It is working well now.

  4. Great!

  5. Arthur Klein
    Member
    Posted 1 year ago #

    still issue in 1.1.5.2

  6. Can you please open includes/process-downloads.php and tell me what line 104 is?

  7. Arthur Klein
    Member
    Posted 1 year ago #

    header("Content-Length: " . @filesize( $requested_file ) );

  8. Comment that out and then try to download a file. Does it work?

  9. Arthur Klein
    Member
    Posted 1 year ago #

    still not working 1.1.5.2 going to try 1.6

  10. Arthur Klein
    Member
    Posted 1 year ago #

    1.1.6 still not working still 0 file downloads... site is hosted on WPEngine could they have made some permission changes that effect EDD in any case the site has been effectively down for downloads for days now.

  11. Arthur Klein
    Member
    Posted 1 year ago #

    1.1.6 still not working still 0 file downloads... site is hosted on WPEngine could they have made some permission changes that effect EDD in any case the site has been effectively down for downloads for days now. Could this have to doe with the permissions set by WPEngine or something like that ?

  12. It's possible, though I doubt it. Easydigitaldownloads.com runs on WP Engine without any problems.

    Could you send me login info via the Contact page so I can check it out?

  13. Arthur Klein
    Member
    Posted 1 year ago #

    ok i can report back that:

    Couldn't upload because file exceeds (50meg maximum) File is actually 825,238 KB on my local disc.
    After FTPing file into /wp-content/uploads/edd/ali-dvd/Ali-MacGraw-Yoga-Mind-Body.mp4. It changed from trying to download free download file at 0 bytes, saying it was 806 MB even thought it is still 0 bytes.
    How can i do a complete clean install without loosing products or users info?
    Did we do something pre 1.1.5 to fix the initial file download issue?

    I am really getting desperate and i am loosing members. What can i do to get this fixed? I am open to suggestions cause this is killing me... I have to be able to serve files as large as just about a gig so uploading in wordpress from wp-Engine doesn't see like an option... is there anything you need to know about WPEngine.com s servers?

    Thanks,

    Arthur

  14. Arthur Klein
    Member
    Posted 1 year ago #

    any word what to try next... did you get the login... do you want me to send u a zip of plugin folder or try a clean install? What can i do next to get EDD to work properly. Currently i am just manually sending the actual link to members to download.

    thanks
    Arthur

  15. First, for uploading large files, upload them via FTP and then use the Add From Server plugin to import them into the media library.

    Can you please look at the .htaccess files located in /uploads/edd? Please tell me what is in them.

    Also, I released v1.1.6 yesterday which had an additional tweak to this part of the plugin. Please upgrade.

    I'm working on the issue right now and will send an update as soon as I have one.

  16. Okay I've just pushed out v1.1.7 which should fix the problems: http://wordpress.org/extend/plugins/easy-digital-downloads/

    Please do let me know about the contents of the .htaccess files.

  17. Arthur Klein
    Member
    Posted 1 year ago #

    I have done everything you suggested including creating new download product and still get zero download.

    the link works fine without EDD but will not work inside of EDD even with Add from Server. I am scratching my head... what should the file permissions be for the files and folders? I mean it works fine just pasting the following into a browser and it downloads perfectly? Is there anything you want me to ask WPEngine?

  18. Can you paste the contents of includes/process-download.php into snippi.com and share the link?

    In regards to WP Engine, no, nothing. The EasyDigitalDownloads.com site is running on WP Engine with no problems.

  19. Arthur Klein
    Member
    Posted 1 year ago #

  20. Arthur Klein
    Member
    Posted 1 year ago #

    do you know of any current plugin conflicts?

  21. Can you try replacing the contents of that file with this one? http://snippi.com/s/glh4cp3

    The only conflict I know of is with Simple Email Encoder, but it is a different kind of conflict.

  22. Arthur Klein
    Member
    Posted 1 year ago #

    have been through hell this weekend with onflict with a few plugins that put thousands of links on FaceBook app... Finally got back to EDD.

    I am now using add from server plugin and all files are in subdirectories within /wp-content/uploads/edd/

    a 130 meg pdf or zip downloads and works fine, But the MP4 files still will only download as 0 byte files... Any thoughts?

  23. Arthur Klein
    Member
    Posted 1 year ago #

    i am using version 1.1.8 and i don't see mp4 file type reference in process-download.php file

  24. Arthur Klein
    Member
    Posted 1 year ago #

    mp3s work right but mp4 still 0 byte downloads

  25. I've added mp4s to process-download.php, can you please copy the file contents from the Github version and see if that makes it work?

  26. Arthur Klein
    Member
    Posted 1 year ago #

    installed Github version and still no luck. Really need MP4s to work up to the size of about 1.5 gig if possible. Not sure why the new process-download.php from Github Version has no effect. Is it possible something needs to be added to deprecated-functions.php. I am scratching my head.

    (sidenote, nothing new)
    Also when i put link without EDD in browser it works fine and also gives the correct file size in Download Open with / Save File dialog box.
    EDD downloads don't show size next to file type in Same file download dialogue window/box. So not sure why when EDD handles downloads of all files it doesn't return file size in this dialogue box interaction.

    http://erichschiffmann.com/wp-content/uploads/edd/2012/extras/Ali-MacGraw-Yoga-Mind-Body-dvd.mp4

  27. Arthur Klein
    Member
    Posted 1 year ago #

    i meant to download-functions.php not deprecated-functions.php

  28. Can you enable Test Mode (and also the Manual Payment gateway) so that I can do a test purchase / download, and remind me the site URL?

  29. Arthur Klein
    Member
    Posted 1 year ago #

    i have sent your login and password to yr email address

  30. I've been doing some more tweaking and have done a few completely successful tests with large .mp4 files. Can you download the development version and try it? https://github.com/pippinsplugins/Easy-Digital-Downloads/zipball/master

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