[Plugin: Easy Digital Downloads] 1st purchase had no download in email

  • Resolved David Borrink

    (@davidborrink)


    11 years, 10 months ago

    We just asked a friend to buy something off our new site. The plugin registered a sale in the dashboard from our friend, we received payment, but she didn’t get any download info in her email, as follows: 

    Thank you ,
We appreciate you taking the time to shop at [-------------].

You shopped on 2012-05-31 00:46:03
Here are your download links:

Your total purchase was 0

    I’ve looked up and down the dashboard for a setting I missed, and don’t see it. We set up a receipt email with template tags that do work (as you can see the time in the above example).

    I assume that the email is how a customer gets the links to download what they bought, right?

    We’re going “live” in over 24 hours when a online magazine ad for us will be public. We need to get this working.

    Only other plugins we’re using: Official StatCounter Plugin

    We’re hosted on GoDaddy, and our WordPress version is 3.3.2. Plugin is the latest release 1.0.8.1

    http://wordpress.org/extend/plugins/easy-digital-downloads/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 10 months ago

    If you go to your Payment History page, does it show the payment as “complete” or “pending”?

    Thread Starter David Borrink

    (@davidborrink)

    11 years, 10 months ago

    “Pending” is what it says.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 10 months ago

    Ok the problem is that the payment wasn’t able to be verified from PayPal. This usually happens when PayPal can’t fully communicate with your site.

    We’ve had quite a few users report this problem and have been working to fix it. I’m pushing up an update, v1.0.8.2, within the next two hours that will hopefully fix it. If you could, please watch for the update and then test it again.

    Thread Starter David Borrink

    (@davidborrink)

    11 years, 10 months ago

    Okay, it’s not just us then. We’ll watch for it. We’ve got other things to fix in the meantime. Thanks.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 10 months ago

    The new version is live. We’ve tested it extensively and the problem should be resolved.

    If you end up still having trouble, then it is likely an issue caused by the host. There are a variety of settings that hosts can define that would cause the payment verification to break. We’ve tried to account for them, but there is always something more.

    Just let me know if it fails.

    Thread Starter David Borrink

    (@davidborrink)

    11 years, 10 months ago

    Ok, will do. Just updated.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 10 months ago

    Great, let me know how it works.

Viewing 7 replies - 1 through 7 (of 7 total)
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