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WordPress Duplicator
[resolved] [Plugin: Duplicator] Timeout error regardless of configuration (3 posts)

  1. martinhurford
    Posted 2 years ago #


    First thanks for an awesome plugin. I have used it a few times with success (not completely pain free but usually a php upgrade or memory increase fixed the issue).

    Now I am getting a gateway timeout error whatever value I set in the configuration. I have set the memory limit in php.ini to 256M and in the corresponding plugin configuration. I have tested the default 300s timeout , 400s, 500s, 600s all with the same results. Also I have upgraded php to 5.3.

    "An error occurred while creating a package! Please try again. If the problem persits please submit a support ticket."

    Hmmmm, maybe I should submit a ticket eh? Here is the debug log:

    03:47:42 log:duplicator_dirSize=>exclusion list: /u/a/mydomain/www.mydomain.com/wp-content/uploads
    03:47:48 log:act.duplicator_system_check=>content_size: 382.52MB
    03:47:48 log:act.duplicator_system_check=>create new package

    Gateway Time-out

    The gateway did not receive a timely response from the upstream server or application.

    I can always copy the files manually via ftp if required. Is it possible to just backup and move only the database by excluding all the wordpress directories?


  2. lifeinthegrid
    Plugin Author

    Posted 2 years ago #

    Hey martinhurford,

    It looks like your actually having some issues at the server network layer, you might need to contact your hosting provider...

  3. martinhurford
    Posted 2 years ago #

    Yes I guessed as much. They did increase the memory for me but it still didn't work. Oh well. Thanks for what I still think is a great plugin.....when used with a good host!

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