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[resolved] Not working with new wordpress (19 posts)

  1. jameskid
    Member
    Posted 2 years ago #

    I just updated to the new wordpress. I've tested it out a trillion times and even though it seems like everything is submitted correctly, I never receive the contact info to my email. I have tried to send it to two different emails and it never works. I've changed the settings from wp-mail to php, and neither works. I can only conclude it is not compatible with the new wordpress.

    http://wordpress.org/extend/plugins/contact-form-plugin/

  2. bestwebsoft
    Member
    Plugin Author

    Posted 2 years ago #

    Hello,
    Did you update till 3,4,2 version? We have tested on the local server and on the remote website with current version and all messages are processed. Maybe you have changed server settings and it was coincide with WordPress update?
    Please contact us via Contact form on our website and we will try to analyze what is happening on your website.

    Sincerely,
    Oksana

  3. bradf22
    Member
    Posted 2 years ago #

    Same problem here. Using version 3.24. Was working fine until today when I updated WordPress to latest version.

    May also be related to GoDaddy hosting issues we had yesterday?

  4. bestwebsoft
    Member
    Plugin Author

    Posted 2 years ago #

    Hello,

    We have tested plugin locally and remotely on the version 3.4.2 - everything works correctly (if sending emails option adjusted correctly on the server). Perhaps, you have made certain changes on the server or maybe your hosting provider did it?

    Sincerely,
    Oksana

  5. sophiehb
    Member
    Posted 1 year ago #

    Hi.
    I have been using this plugin on my personal website, but on a work website I am developing it doesn't seem to be working, despite both settings being exactly the same. I have added the shortcode to a page and it is showing "E-mail has not been setup properly. Please add your contact e-mail!" in the page. My email address is in the settings. Any ideas how I can get it to work?

    Thanks
    Sophie

  6. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hello Sophie,

    Please provide URL of the page with form so we will be able to analyze this issue.

    Best regards,
    Oksana

  7. bradf22
    Member
    Posted 1 year ago #

    The issue might also be with a conflict if you are using Jetpack. Some other contact forms have offered this message:

    Jetpack is a popular plugin that allows you to utilize many features of WordPress.com on your self-hosted WordPress site. I like Jetpack and use it on my many sites.

    Unfortunately, Jetpack’s contact form module, newly introduced with Jetpack 1.3, conflicts with other contact form plugins

    A typical problem is that Jetpack hijacks other plugin’s contact form shortcode. As a result of this, your customized contact form is replaced by Jetpack’s plain contact form, and the submitted message may be sent to an unintended destination.

  8. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    If plugins have the same shortcodes, then it is necessary to change our shortcode [contact_form] to the another one. Please find the string below in the end of 'сontact_form.php' plugin's file:

    add_shortcode( 'contact_form', 'cntctfrm_display_form' );

    And replace it with the string below:

    add_shortcode( 'bws_contact_form', 'cntctfrm_display_form' );

    After that you will be able to use [bws_contact_form] shortcode without conflicts with other plugins.

    Best regards,
    Oksana

  9. davek.kingserv
    Member
    Posted 1 year ago #

    I appear to be having a similar problem with a new installation of WordPress and when I raised it with my webhost was advised that they have disabled PHP Mail because of spamming attacks and I have to use SMTP mail instead:

    We were facing heavy spamming issues on our shared servers due to phpmail function. As a result the server Ips were frequently getting blocked hampering the server functionality. We had to disable the function as last step to prevent any further performance degradation on server.
    Phpmail function is used to send emails through your websites. Please note that if you are sending emails through your webmail or some email client like outlook, thunderbird etc, you will not be affected as webmail or email clients automatically send emails through smtp authentication. However, if you are sending emails through your website and you are using phpmail scripts then you will have to update the scripts and use SMTP authentication
    Please download the sample scripts from the URL and integrate the same code under your scripts as per instruction provided. http://edinburgh.theukhost.net/smtp.txt

    Might this be a generic issue with spam causing webhosts to protect their servers?

  10. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hello,

    thanks for letting us know. We will make all necessary changes in the nearest future,

    Best Regards.

  11. mickbanks
    Member
    Posted 1 year ago #

    hhmm.. just installed contact form

    all I get is

    " Sorry, your e-mail could not be delivered "

    turned off jetPack but still not working :(

    Is this issue due to the above message
    " However, if you are sending emails through your website and you are using phpmail scripts then you will have to update the scripts and use SMTP authentication "

    Mick

  12. mickbanks
    Member
    Posted 1 year ago #

    ok I have the contact page sending mail but it does not appear in my Godaddy email account ?

    I hit send in WordPress and I see " thankyou for contacting us. "

    I tried sending a Test e-mail & it sent it no problem. I can see the e-mail sent.

    Any ideas how I can get this operating correctly ?

    Mick

  13. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hello Mick,

    please install on your website wp SMTP plugin and adjust it.

    Best Regards,
    Tatyana

  14. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Mick,

    please see our comments/questions below:
    1) I tried sending a Test e-mail & it sent it no problem. I can
    see the e-mail sent. - что имеется в виду под Test e-mail? - how exactly this was done?

    2) what email you have been using when filling the form?

    3) please try to install the extra plugin called WP-mail-SMTP and configured it.

    Best,
    Tatyana

  15. davek.kingserv
    Member
    Posted 1 year ago #

    Hi there, I've tried installing the WP-mail-SMTP plugin on my friends website so that her contact form might work (hypnosis4health.co.uk/about-me/contact-me/), and the form still doesn't work - I have WP 3.4.2 and it does warn that this addin hasn't been tested beyond 3.2.1 - might that be a problem?

  16. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hello,

    could you please provide access to the admin panel?

    Thanks.

  17. davek.kingserv
    Member
    Posted 1 year ago #

    I'm not that keen posting access and password on a public forum - is there a more secure way I can provide you with this?

  18. esmi
    Forum Moderator
    Posted 1 year ago #

    Never, ever, post sensitive site access details on a public forum. And I would also strongly recommend that you do NOT send details to other forums users either unless you have engaged them commercially (having carried out all of the usual checks, of course).

  19. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hello,

    we did not mean that you should post your data directly on the forum. We have a website with contact form and you can use it in order to contact us and provide your data.

    Best Regards.

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