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Contact Form 7
[resolved] Not Receiving Emails (87 posts)

  1. esmi
    Forum Moderator
    Posted 2 years ago #

    Ask your hosts if they can check their smtp logs.

  2. bt-chadski
    Member
    Posted 2 years ago #

    hi esmi,

    thanks I had them check and they said once form is filled out it send the mail to ourusername@web32.justhost.com

    But other CC's on the form still work!

    Any suggestions?

  3. esmi
    Forum Moderator
    Posted 2 years ago #

    And what email address did you enter in To: field of the Mail panel when setting up this form?

  4. bt-chadski
    Member
    Posted 2 years ago #

    esmi,

    entered form@mydomainname.com

  5. esmi
    Forum Moderator
    Posted 2 years ago #

    Are your hosts also your domain registrars?

  6. bt-chadski
    Member
    Posted 2 years ago #

    elsi,

    NO.

  7. esmi
    Forum Moderator
    Posted 2 years ago #

    Right - I think there's an issue with the way in which you are pointing your domain at your hosting. Because your hosts are not managing your domain, your site's "real" url is web32.justhost.com. So all emails from that domain will be from @web32.justhost.com.

    You could try confirming this with your hosts but I'm pretty sure that this is the root of your problem.

  8. bt-chadski
    Member
    Posted 2 years ago #

    esmi,

    What you said makes sense, but how to correct without moving registrars?

  9. esmi
    Forum Moderator
    Posted 2 years ago #

    That's something you need to discuss with your hosts. Hopefully, you will just need to make some minor changes in your domain name and/or hosting account. I haven' seen this particular problem very often although plenty of site owners host with one company and manage the domain(s) with another. So - with luck - it's just a minor oversight that can be easily corrected.

  10. bt-chadski
    Member
    Posted 2 years ago #

    esmi,

    Thank you for the help. I will contact the host and see if they can assist.

  11. esmi
    Forum Moderator
    Posted 2 years ago #

    Good luck. If you don't get any joy, you can always post here again with a short summary of what you've tried previously. Maybe someone will come up with a way around the problem.

  12. bt-chadski
    Member
    Posted 2 years ago #

    esmi,

    great suggestion. i sure will. thanks again for your help thus far -please post if you think of anything I can try.

  13. bt-chadski
    Member
    Posted 2 years ago #

    SOLVED: I contacted support to check SMTP logs and we figured out that the outgoing servers were set by default when we 'parked' the domain. Since we are NOT hosted on the domain registrar they cleared all MX records out of their system and everything worked after that!!!!

    thank you esmi for pointing me in the right direction.

  14. SQLGuru
    Member
    Posted 2 years ago #

    I seem to have found another issue around this... Here is my experience over the last 2 days.

    Firstly, I am using CF7 in conjuction with WP-Mail-SMTP.
    From within WP-Mail-SMTP, I was able to send test mails with no problem. All of a sudden, all the mails coming from CF7 were showing the recipient email address (mydomain.com) as the sender as well. This was working before, but all of a sudden, no longer.

    I tried everything from uninstalling to reinstalling plugins, the works. Having read these forums and tried numerous other things, I still had no luck.

    It even got to the point that when I hit the submit button on my form, nothing would happen - no message, no mail - nothing!

    This morning, I changed my permalinks back to the default setting, and VOILA! I now get the message displayed after hitting submit button, and I get the email!! YAY!!

    Problem is, I the sender still appears as the same address as the recipient. Fortunately though, the sender email address that appears in the body of the mail is indeed correct... but it would be nice if we could get to the bottom of this.

    BTW - I am hosting with HostExcellence, so no GoDaddy issues here...

  15. Bozz
    Member
    Posted 2 years ago #

    Just a note to followup, if you have bluehost, godaddy or other 3rd party hosts you may be having your emails filtered out as spam before it hits your inbox.

    See this post for the easy solution that solved the problem for me:

    http://www.bozzmedia.com/web/posts/how-to-fix-contact-form-7-with-wordpress-3-2-on-bluehost/

  16. digitalrenewal
    Member
    Posted 2 years ago #

    no wonder im not getting any more design jobs, my contact form is broken!

    I just installed this on a new clients site. Fresh wordpress install, fresh install of the current beta version and no go.

    Sending tests to my gmail account and having the same problem as everyone else. Some go to spam, some just dont arrive.

    Hopefully theres a fix soon. this was by far the best contact form plugin available.

  17. Copypanthers
    Member
    Posted 2 years ago #

    This is not working for me either. E-mails through forms are not coming anymore since I upgraded the Contact form 7 plugin although it says that form has been succesfully sent. Is somewhat a big problem as the orders are no longer coming in.

    Is there any solution to this?

  18. srdoctrow
    Member
    Posted 2 years ago #

    We have been using Contact Form 7 (version 2.4.4) with WordPress 2.8.1 successfully for several months.

    This problem (not receiving emails) is similar to what others have written about. But, in our case it seems intermittent. (Perhaps starting only in the past couple of months).

    Recently, we learned that we were intermittently not receiving the emailed forms. We have them forwarded to several email addresses and nobody is getting them. This past weekend, we learned of three that were sent that we had never received. (The only reason we learned of these lost forms is that the people, who were signing up as members of our organization, also sent us a Paypal payment and we did receive that notice.)

    I then filled out a test form and did receive it on Saturday. I asked one of the people to resend their form, and I received hers, too.
    But, tonight, I sent three more test forms and did not receive them.

    I did not find the emails in spam folders.

    I would appreciate any suggestions as to how to solve this. In the meantime, we are missing out on members trying to join our group and I'm tempted to turn the form off and ask them to just send us an email. I hate to do that, though, because the Contact 7 form was working so well before. Still, if its an intermittent problem, we may have missed other new members in the nearly one year that we've been using this.

  19. Copypanthers
    Member
    Posted 2 years ago #

    HI!
    A quick note to this is that my problem got resolved when we deleted the domain from the e-mail provider. Weird stuff, but it is not Contact 7 form related but something with the settings of the e-mail provider and domain url.

  20. phonexchange
    Member
    Posted 2 years ago #

    I have a website http://www.phonexchange.com and my contact us link is not working. When customers fill out the forum it does nothing and just waits. I am not getting an email and the ( thank you for your message ) page doesn't show up. How do I fix this anyone ???

    Dustin@phonexchange.com
    5038638664

  21. digitalrenewal
    Member
    Posted 2 years ago #

    just tested something interesting. not sure what it means, but hopefully it will give the developer some insight...

    2 websites, same server, both sending emails to gmail addresses...

    One site, brand new install. Dont get emails, not even in spam.

    Older site from a while back, upgraded with the current version. (3.1.1)
    Below the shortcode it says:
    'Old code is also available'
    [contact-form 1 "Contact form 1"]
    it works on this site with the old shortcode and the new shortcode.

  22. FascinationDesign
    Member
    Posted 2 years ago #

    Adding to the possible solutions:

    • If you have your email hosting via an outside host (Google Apps for example)
    • and you somehow have those same email addresses (legacy for example from before switching to the external email service)
    • set up on your hosting account directly (think cpanel to check)
    • you need to delete the email addresses via cpanel.

    Don't do this if you're email is actually hosted with your server but I think that the hosting servers spoofing or spam filter was somehow preventing my messages from ever making it to google's mail servers since the messages were originating from the server they thought they might send to.

    I knew it wasn't a problem with my hosting because I was able to get the message to go to some email accounts via the form but not the one I wanted it to go to. It was driving me up a wall because I couldn't find any differences in the accounts until I hit that. I still had old info@domainname.com email addresses set up when I went into cpanel. :/

  23. jhewitt
    Member
    Posted 2 years ago #

    WordPress 3.3.2 and CF7 version 3.1.2.
    What resolved the issue for me was to change the "to address" of the form to an email address not on the same shared server. I was originally using a "to address" from an email account of a different domain with an MX record on the same shared server (I have several sites on the same server). I changed the "to address" to a youraddress@gmail.com address and that solved the problem for me. Maybe this will help some of you. Fortunately, (in my case) the project called for sending to a gmail address anyway. It was my testing email address that was problematic.

  24. dieheart
    Member
    Posted 2 years ago #

    Here is the solution!

    open the file: contact-form-7\includes\classes.php

    go to line 370:
    ----- you will find this: $headers = "From: $sender\n";

    just add a comment to this line.

    ----- //$headers = "From: $sender\n";

    and... vuala, uhull, yeah!, yes! (I guess it will solve the problem for you)

    this will help but emails received in junk or spam
    copied

  25. mannyboi
    Member
    Posted 2 years ago #

    Hi everyone!

    Having big issues here with my C7-form, and would really appreciate some advice! The e-mails from the form never goes through. I have tried sending it to both hotmail and gmail-accounts, with no success. Does not end up in spam-folder either. The green box says that the mail has been sendt, and everything appears to be OK, but i never recieve anything.

    I am using the latest version of the plugin (3.2), and WP 3.3.2.

    I also tried diehearts method with no further success.

    What are the server requirements for C7 to work? I have a fully functional WP-theme up and running, but whatever contact form i use, i never seem to get emails to go through!

    Any help would be greatly appreciated!

    btw, here is a URL of the site with the form:
    http://elevarbeid.webstudent.no/dmk1_bergen/magnus_nyborg/jannecelin/?page_id=700

  26. mannyboi
    Member
    Posted 2 years ago #

    Woop! Figured out a way to make it work. I downloaded Configure-SMTP, and set up a G-mail account as sender. Recipent wont be able to reply on the mail, but at least the form includes senders name and email, and it works. Hope someone will find help using this!

  27. xjohnson
    Member
    Posted 2 years ago #

    Switched my email to a gmail account and now it works fine. Within the gmail account I forward to the email I want.

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