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Contact Form 7
[resolved] Enquiries not being received after 301 redirect (7 posts)

  1. Calicosun
    Member
    Posted 3 years ago #

    My client is not receiving emails from their contact form.

    I 'think' the reason has something to do with the fact that I have moved their site to http://www.raffleticketboards.com, set up 301 redirects for all pages of their old site (www.gridmaster.co.nz), including a general 301 redirect but kept their old email addresses for the gridmaster url.

    Neither of the gridmaster.co.nz emails (name at gridmaster co nz) work on the contact form but when I put any other email in it works fine.

    I would be very grateful if someone could tell me where I have gone wrong with this. They need to keep their old email address due to marketing reasons.

    Thank you.

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Is the mail hosting for gridmaster.co.nz still available?

  3. Calicosun
    Member
    Posted 3 years ago #

    I also forget to mention that their email addresses work perfectly with Contact Form 7 on other websites.

  4. Calicosun
    Member
    Posted 3 years ago #

    Sorry, didn't refresh my screen before sending the above... yes, it is still all set up and the emails work fine for everything else, including as per above when I put them in other client contact forms as a test.

    I have been back and forth with my host to see if they have any ideas but they don't know either. As far as they can see I have everything set up perfectly.

    Hey, and thanks so much for responding so quickly.

  5. esmi
    Forum Moderator
    Posted 3 years ago #

    Just a hunch but I suspect this is related to the site move and possibly to the way in which the old domain name is being pointed towards the new name. Might be something at the server level that needs fixing.

  6. Calicosun
    Member
    Posted 3 years ago #

    I thought that too but the weird thing is that the emails work absolutely fine when I tested them on another website that used Contact Form 7 and they work fine in general.

    The link is contact form 7 and the 301 redirect but I don't see why a 301 redirect should affect the email address. It is actually on a different server from the new website too.

    I really need to talk with the developer of Contact Form 7 to find out if there is any code that might conflict with a 301 redirect. Without knowing this I am in the dark and so are my hosting providers.

    I was hoping they might check this area and shine some light on things.

  7. Calicosun
    Member
    Posted 3 years ago #

    Sorry for wasting your time. After spending another day trying to figure this out, including asking my host several times 'have I set it up right from your end' and been told I had... it turns out I hadn't done it quite right.

    Because the two websites were on different servers I had to do an extra step.

    Thanks so much.

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