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Contact Form 7
Email Not Received (26 posts)

  1. mccolin
    Member
    Posted 3 years ago #

    I get confirmation "Your message was sent successfully. Thanks." but no email received. I have not made any changes, I would just like to use as is. How do I resolve?

  2. Takayuki Miyoshi
    Member
    Plugin Author

    Posted 3 years ago #

  3. mccolin
    Member
    Posted 3 years ago #

    It was a mail server issue and now resolved. Thanks

  4. lifetreechurch
    Member
    Posted 3 years ago #

    What was the issue because I am having the same problem but do not see the issue.
    I can send e-mails to and from the email address I am having the Plugin send to. So it can't be a problem there, can it?
    The spam setting is at its lowest possible and nothing is loading into spam folders.
    Thoughts?

  5. Shopman2
    Member
    Posted 3 years ago #

    I have the same problem -- not getting email. I have been using Contact Form 7 for over a year without any problems and then yesterday when I changed the form, I am not getting any emails. The green box comes up that says it sent, I checked all the spam/quarantine folders and it is not in there! HELP!

  6. AverySwartz
    Member
    Posted 3 years ago #

    I'm having the same problem. Contact Form 7 worked earlier this week, but won't work today. HELP!

  7. shazen
    Member
    Posted 3 years ago #

    It has to do with the "form action" file that's being called up. I just spent 2 hours on the phone with GoDaddy, and they said their servers don't like the one that CF7 uses—he didn't know CF& specifically, but in viewing the source, said I shouldn't use that.

    I finally found where CF7 calls in the form action—it's in the "classes.php" file. You apparently need to use "webformmailer.php" in there instead.

    It's worked a couple times, but there is still something wonky going on on GoDaddy's end. When they put the actual webformmailer.php file in my root directory—it stops working! When it's NOT actually there, it works!

    So, I don't know if this is actually a PROPER solution...

  8. Shopman2
    Member
    Posted 3 years ago #

    Can anyone at Contact Form 7 give us a good fix for this problem we all seem to be having?? I really want to keep using the plug in, but it just isn't working..... Please help!

  9. AverySwartz
    Member
    Posted 3 years ago #

  10. bulldogs1991CJ
    Member
    Posted 3 years ago #

    not sure why this thread is marked as resolved. clearly still not working!

  11. esmi
    Forum Moderator
    Posted 3 years ago #

    Reset the Resolution status to unresolved.

  12. jmldesign
    Member
    Posted 3 years ago #

    Hi all, I just wanted to add that I'm having the exact same problem on my client's site which is also on GoDaddy. I'm just starting to research the problem so I'll let you know if I learn anything new.

  13. Shopman2
    Member
    Posted 3 years ago #

    It is a lost cause. Personally, I suggest setting up another email account to receive emails from your form. Like a yahoo or gmail account. This is what I did...it worked and it made my life so much easier. I also decided to change the form I was using...I had the same problem with the new form....but the new email should fix it.

  14. jmldesign
    Member
    Posted 3 years ago #

    Shopman,

    Thanks. It doesn't seem to matter what email the form is being sent to. I hope I don't have to setup a new forms plugin, but it looks like that is what's going to happen.

  15. AverySwartz
    Member
    Posted 3 years ago #

    Shopman2 and jmldesign - you need to check out this thread:
    http://wordpress.org/support/topic/contact-form-7-not-working-3/page/3?replies=35

    You'll find in that thread that it doesn't matter what email address you have the form sending to. You'll also see that other Contact Form plugins don't work either.

    This is a problem with the way that GoDaddy processes the forms - not a problem with the form plugin itself.

  16. jmldesign
    Member
    Posted 3 years ago #

    Avery,

    Thanks for the info. So what are people doing? Just leaving GoDaddy?

  17. AverySwartz
    Member
    Posted 3 years ago #

    Some are leaving GoDaddy, some are just dealing with it.

    There have been many attempts from all of us to contact GoDaddy, but no one has an elegant solution yet.

    Personally, I was just using Contact Form 7 on a client's website as a temporary measure before introducing a full e-commerce solution for them. So we're just bearing with CF7 for a few weeks, before the online shopping replaces it.

  18. shazen
    Member
    Posted 3 years ago #

    It actually HAS been working for me since all of this. Since I installed the WP-Mail-SMTP plugin. But I'm terrified to just let 'er rip and hope it works!

  19. boerbabe
    Member
    Posted 3 years ago #

    Having the same issue here on my client's site, hosted by GoDaddy. Form says was sent successfully but nothing ever comes in. The email I am using is gmail, not through GoDaddy.

    When I use the form mailer from my site, also hosted on GoDaddy, it works fine and I get the result within seconds.

  20. boerbabe
    Member
    Posted 3 years ago #

    Just curious, but does the hosting account being used need to have an email address associated with it in order for the form to work? I don't think my client has set up email yet, and that is the only difference I can see between her set up and mine.

    We are both using GoDaddy economy, both using Linux, both using the most recent versions of WP and Contact Form 7 and 5.0 for our databases.

    When I change the email on my working forms on my sites to a GoDaddy email, it works fine still- takes a few seconds to be forwarded into my other email account but no issues.

  21. Nick Anderson
    Member
    Posted 3 years ago #

    Not sure how relevant this is, as it is not related to GoDaddy (neither I nor my client use them) but I had a similar issue recently with completed CF7 forms not being received. It took me a while to figure it out so I thought I'd share it here in case it helps someone else.

    I use CF7 on my own site and it has always worked perfectly - emails are received within seconds of the form being submitted. But I recently set up a CF7 form on a client's site (with a different host) and although it reported the form as being submitted OK, no email came through.

    I have CF7 set up on my site such that form emails I receive look like they are sent by the person who filled in the form, i.e in the "From:" box in the "Mail" section of CF7 setup, I have the code relating to the email address entry box on the form. Turns out however that some hosts will only send form-generated emails from an email address on the same domain as the website the form is on. Thus if your website is at http://www.example.com, any form-generated emails from that site must be sent from e.g. info@example.com.

    So, to get the form working for my client, we simply changed the "From:" box in the "Mail" section of CF7 setup to his own email address (the same as in the "To:" box) and added the code to include the form-filler's email address in the message body instead, and all works fine. Now when someone completes and submits the form, my client receives an email with all the details and it looks like it came from himself, but hey, at least it now works. In seconds, too.

  22. boerbabe
    Member
    Posted 3 years ago #

    Just got off the phone with GoDaddy and may have a fix.

    I tried all the solutions listed in the threads concerning this, except the one involving using a GoDaddy email address associated with the account as my client hasn't set one up yet. None worked. Set up is the same as on my other site hosted with Godaddy that is working, so I called their tech support to ask for input.

    The solution that seems to be working for now is to do the following:

    Sign into GoDaddy. Go to Web Hosting > Lauch > Content > Form Mail > change address to match that used as destination for the form mail in your WordPress installation.

    The test emails came through in a few minutes. Hopefully this solution will stick and will help someone out.

  23. ohmitch
    Member
    Posted 3 years ago #

    @boerbabe when you say destination for the form mail used in your WordPress installation do you mean the "This address is used for admin purposes, like new user notification" under the general settings, the inputed in the form mail on godaddy or the one used in the Contact 7 form to field?

  24. boerbabe
    Member
    Posted 3 years ago #

    By destination email I mean the email address where the emails are supposed to be going.

    Unfortunately I was too hasty- this only fixes the problem if the sender's email is NOT gmail, hotmail, or yahoo.

    See this thread for two fixes that actually work. link.

    In House Web Solutions has one as do I that works with all emails. They had much better luck with their solution then I did, but both do get the messages through.

  25. Rbto
    Member
    Posted 3 years ago #

    I had the same problem ( message sent feedback but no income email ). I was testing contact 7 locally. I changed my Email wordpress settings using a external SMTP server. It worked fine for me. Take a look at this tutorial: Using wordpress with external SMTP server

  26. boerbabe
    Member
    Posted 3 years ago #

    Okay, working with John at http://www.johncachero.com/ I believe we have found a solution that yields better results. It still adds to the from email address, but we are getting our test emails from a multitude of different email addresses (including yahoo, hotmail and gmail) within about 3 minutes.

    Basically, in the portion of the form where you set up the email you will actually receive, just change it to something like this-

    From: [your-name]<*[your-email]*>

    The asterisks seem to make all the difference. No idea why but other fixes have not resulted in emails coming through as quickly on average.

    I will still be leaving GoDaddy's hosting once my already purchased time is over.

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