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Form Designer background image doesn't work (6 posts)

  1. JYNG
    Member
    Posted 2 years ago #

    The Form Designer background image doesn't work and I cannot edit. When I click on another option to edit or save, it disappears or goes back to default.

    I also see that none of these issuses were really addressed in the support forum.

    Can this be fixed?

    Best Regards

    http://wordpress.org/extend/plugins/constant-contact-api/

  2. richsadams
    Member
    Posted 1 year ago #

    Same problem here. One existing form works but I cannot modify it or create any new forms. The whole Constant Contact Form Designer is pretty much useless.

    I've had to resort to adding a "Subscribe" button on our web pages which is linked to the "official" CC signup form for our account...not the ideal way to go.

    I do hope someone will address this!

  3. Zack Katz
    Member
    Plugin Author

    Posted 1 year ago #

    Please let me know if this was fixed with Version 2.3.10.

  4. richsadams
    Member
    Posted 1 year ago #

    Thank you for your attention to this Zack!

    The answer is "yes" and "no".

    I am now able to modify one of our forms. Luckily it's the one that we're using...yay! Unfortunately the formatting doesn't seem to be working correctly. I can modify the form (using "Apple" style now), but the result on the web page doesn't match the form builder. For instance if the form is set to 300px wide it looks fine in the form builder sample but on the web page the text (email, name, etc.) all moves to the right of the boxes - even though the alignment in the form builder is set to center. The only way to avoid that is to make the form narrower (200px), which forces the text to the center. Hope that makes sense.

    Also, I cannot build/save any new forms. After modifying any of our other existing forms and clicking on "Save" the original layout returns.

    I also cannot delete any existing forms. When I try I get this error message:

    "The form could not be deleted. The form may have already been deleted."

    Finally I believe there is supposed to be a "Clear all" option? If so, it's not available for some reason.

    Here is where we're using the form currently:

    http://stlukechurch.com/newsletter/

    Note that the "Sign up" button is still left aligned for some reason.

    So it's better, but still problematic.

    Thanks again for your very hard work on this, it's truly appreciated.

  5. Zack Katz
    Member
    Plugin Author

    Posted 1 year ago #

    The style issues are CSS (style sheet) theme conflicts. If you choose a different theme, it will likely look different. There's only so much I can do in that regard.

    RE: the form issues: you may need to re-build the forms one more time. I think I know what's causing this issue, and what's causing the problems is what will prevent issues in the future!

    Please go to the Form Designer and click the link in the very top-right that says "Clear All Forms." This should be the last time this is necessary, and sorry for the inconvenience.

    Thanks,
    Zack

  6. richsadams
    Member
    Posted 1 year ago #

    Thanks Zack...emailed our info!

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