[Plugin: ClickDesk Live Support – Live Chat Plugin for Websites] No IM | WordPress.org

Shawn
(@shawnwyatt-1)

12 years ago

Installed service/plugin (free account to start off), setup operator, installed plugin for this operator and approved 5 new users in google chat. Set chat status as available, but could never connect with test user. No indication in google chat that a session was started. Test user ended session, report emailed to me fine.

http://wordpress.org/extend/plugins/clickdesk-live-support-chat-plugin/

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author Sam Ambati
(@jagan2desk)

12 years ago

Hello Shawn,

Sorry for the delay. Thanks for installing the plugin and testing it out.
When a user initiates a live chat on the website, you should receive it on your IM. You followed the process correctly. Can you please contact our live support team on our website? We can help you troubleshoot.

Thanks,

Thread Starter Shawn
(@shawnwyatt-1)

12 years ago

Well, I have no idea what happened, but it didn’t work the first day I had it installed, then started working the next day. Not sure why, but seems to be fine now. Thanks for following up.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[Plugin: ClickDesk Live Support – Live Chat Plugin for Websites] No IM’ is closed to new replies.

In: Plugins
2 replies
2 participants
Last reply from: Shawn
Last activity: 12 years ago
Status: not resolved