WordPress.org

Ready to get started?Download WordPress

Forums

  1. NoiseMakerX
    Member
    Posted 1 year ago #

    Hi!
    I'm runnin' FireFox 15.0.1 and there's no sign of Click Desk on my site. I do see the floating chat window in Internet Explorer but I don't know how to integrate a chat window into a page or widget.

    Also, I don't know where to paste the code that's supposed to go into the <body> tag. I Find the </body> in the footer.php but adding the code to it does not do any difference.

    http://wordpress.org/extend/plugins/clickdesk-live-support-chat-plugin/

  2. Sam Ambati
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    I apologize for the delayed response.
    I guess there could be a conflict with your theme css that's causing issue on Firefox.

    As you are using the live chat plugin, you need not copy/paste any code. Clicking on 'install plugin' link in our dashboard with insert the code automatically.

    But if you are looking to get ClickDesk work on particular pages/posts (contact, about us) etc., then you need to disable the plugin, clear the browser cookies & cache and login at my.clickdesk.com
    You can find your live chat code.
    Paste the code in the HTML tab of your page/post editor and publish. That would make ClickDesk live chat window appear only on those page :)

    Please write to our support if you have any more questions.

    Happy to help!
    Jagan

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic