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[Plugin: BotProof Captcha 2.0] Registering with BotProof (2 posts)

  1. alternateroute
    Member
    Posted 5 years ago #

    Has anyone actually managed to get this plugin to work?
    You need to be registered with the BotProof site for it to work. I have registered with two different email addresses and are yet to receive the verification email.
    Comments left using the BotProof feedback mechanism are yet to be answered.
    Am I alone in my problems here or is nobody getting a response to their registration?

    http://wordpress.org/extend/plugins/botproof-captcha-20/

  2. botproof
    Member
    Posted 5 years ago #

    To: WordPress member "alternateroute"

    From: Anthony Koziol, BotProof CTO

    Subject: Bug fixes, communication issues

    We have resolved the issue with your account and e-mailed a detailed explanation to both of the e-mail addresses you used to register. If you have any questions, feel free to contact me at my BOTPROOF EMAIL ADDRESS.

    We thank you for your patience and suggestions during the Beta testing of our WordPress plugin.

    To summarize, we ran into three issues:

    1. Under certain conditions, account activation e-mails were not being received by customers.

    2. Submissions from the "contact us" form on our website were sometimes not received by the BotProof staff.

    3. Certain portions of e-mail headers sent from our staff to customers may have resulted in our communications being blocked by ISP spam filters.

    We have recently made changes to our servers which will enable better communications with our customers. In addition, we have adjusted portions of outgoing email headers to prevent filtering.

    If you still have trouble getting messages from BotProof, please feel free to e-mail me via my ALTERNATE EMAIL ADDRESS.

    Again, thank you for identifying these issues and allowing us an opportunity to retain you as a customer.

    Best Regards,
    Anthony Koziol
    CTO, BotProof.com

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