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[resolved] [Plugin: BigContact] Can't get email confirmation (16 posts)

  1. morganlmallory
    Member
    Posted 1 year ago #

    Hello,

    BigContact is working very well, except that when a user fills out the contact form and hits submit, I get the "processing" icon forever, and there's no confirmation that the message was sent. The emails are going through, though.

    Any ideas for a fix? Thanks,

    Morgan

    http://wordpress.org/extend/plugins/bigcontact/

  2. NorikDavtian
    Member
    Plugin Author

    Posted 1 year ago #

    what is your current php version?
    could you run a simple php mail test and tell me the results?
    Change the variables and save this code in a file and run it.

    <?php
    $to = "someone@example.com";
    $subject = "Test mail";
    $message = "Hello! This is a simple email message.";
    $from = "someonelse@example.com";
    $headers = "From:" . $from;
    mail($to,$subject,$message,$headers);
    echo "Mail Sent.";
    ?>
  3. yellowmultimedia
    Member
    Posted 1 year ago #

    I am having the exact same issue. The form is not sending at all.

    I really like all the features but this site needs to be launched by early next week and the form doesn't work.

    I'm hosted on dreamhost and is running the default PHP-CGI.

    I tried disabling all other plugins and still nothing.

    Everything displays properly but just doesn't seem to work right.

  4. yellowmultimedia
    Member
    Posted 1 year ago #

    ok the form is sending. But I'm still not getting a confirmation.

    Here's the page in question
    http://www.donsrv.yellowmultimedia.com/wordpress/contact/

  5. arianKhosravi
    Member
    Plugin Author

    Posted 1 year ago #

    hi yellowmultimedia,

    please make sure your site runs without any errors. Your site contains over 68 JavaScipt errors. The errors appear on all pages of your site not just the contact page. Also, update your php to the latest version we will not support PHP v5.2 or less and turn off php notices on the production server.

    Best,
    Arian

  6. diggaloo
    Member
    Posted 1 year ago #

    Hello,

    BigContact looks awesome! However, when I hit "Send email," the circle logo spins forever and the message does not send. I run PHP 5.2.17. Here is my page:
    http://alvinsautocenter.com/wp/appointments/

    Awesome plug-in, thanks for the help!
    Ron

  7. jpannu
    Member
    Posted 1 year ago #

    Hello,

    Your plugin is great. But I am also experiencing same issue. As soon as I hit Send Mail, the circle starts spining forever. I have PHP ver 5.3.13. Link to my contact us page is....
    http://800print.com/contact-us/

    Thanks for Your help.
    JP

  8. jpannu
    Member
    Posted 1 year ago #

    hello, I just want to add to my previous issue that I do get my emails but on contact page circle keeps spinning.

    Thanks
    JP

  9. cartertechnologist
    Member
    Posted 1 year ago #

    I am getting an error every time I try to send a contact page email:

    Epic Failure: could not send the message please try again

    Thank you.

  10. NorikDavtian
    Member
    Plugin Author

    Posted 1 year ago #

    @diggaloo I disabled javascript on your site and tested the form, and your server does not seem to be able to send emails out, and that's why you keep seeing an endless spinning icon because no response gets returned. Please use the above code to see if your PHP mail function is working.

    @jpannu Thanks for reporting this bug, we will fix this on next iteration, soon. Please ignore the emails I sent through your form.

    @cartertechnologist the only condition for you to get that error is when PHP mail can not send out emails. Please use the code I provided above to test your server outgoing email functionality.

  11. samo412
    Member
    Posted 1 year ago #

    how do you run the test? i am getting the same error as everyone else. my site is http://www.rotten-apples.net can you please help? thank you. i love the plugin and just cannot wait til it functions!

  12. samo412
    Member
    Posted 1 year ago #

    i am running PHP 5.3.13 via asmallorange.com (hosting)

  13. samo412
    Member
    Posted 1 year ago #

    it will work using my personal address (gmail), but not with my POP mail address (rotten-apples.net). also, even though i am receiving the emails, it doesn't fix the issue where the progress loop continues to spin...it never acknowledges to the customer that the email was sent...it just looks like it is still processing the request. how can this be fixed?

  14. NorikDavtian
    Member
    Plugin Author

    Posted 1 year ago #

    @samo412 the reason you can get emails to your gmail but not your own domain is an issue you need to talk to your hosting provider. if you have a cache all email on rotten-apples.net check that to see if your emails have ended up somewhere on your server or not. But definitely the way you are describing it is not an issue that has to do with the plugin.

    The spinner never finishing the process is currently a small known bug that happens on some configurations and we plan to release a fix for it on next version of Big Contact.

  15. samo412
    Member
    Posted 1 year ago #

    thank you. once that is fixed i am happy to give 5 stars!

  16. ankesh_101
    Member
    Posted 11 months ago #

    This plugin does nothing.. on contact page it says "Message delivered successfully" but no email is delivered.. :(

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