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[resolved] Stuck in "Creating zip archive" mode (44 posts)

  1. TheBigGroundhog
    Member
    Posted 2 years ago #

    We are using WordPress 3.1 on a Windows platform. When I try to run BackupWordPress manually it shows "Creating zip archive" at the top of the screen but never completes.

    Files are created in the "C:\inetpub\wwwroot\wp-content\backups" directory which include:

    .backup_running
    .htaccess
    database_xx_wordpress.sql
    Blog.backup.2011-11-22-11-14-42.zip

    But I don't see any other error message or additional logs. Any idea where to look for additional problem messages?

    http://wordpress.org/extend/plugins/backupwordpress/

  2. ChristiMc
    Member
    Posted 2 years ago #

    I"m having the same problem. Any news on how to remedy this?

  3. heydontj
    Member
    Posted 2 years ago #

    Ditto, exact same problem, on WP 3.2.1, and auto backups have ceased for weeks, I have to manually activate. De-activating/deleting/reinstalling changed nothing. (folder is writable)

  4. ChristiMc
    Member
    Posted 2 years ago #

    Here's a small update. I find the problem of the spinning "Creating zip archive" happens in Chrome only. I tried it in Firefox today and it completed without the never-ending spin cycle.

  5. TheBigGroundhog
    Member
    Posted 2 years ago #

    I just tried again with Firefox 8.0.1 and I still get the spinning "Creating Zip Archive". The nightly backups get created, but the zip files that end up getting created are corrupt and unusable.

  6. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    Could you check if this is resolved with the 1.5 update.

  7. idearius
    Member
    Posted 2 years ago #

    Hi, Tom. Just upgraded to 1.5 but the problem persists when ordered to make a manual backup.

    Running WordPress 3.2.1 on CentOS with Apache 2.2, PHP 5.2 and MySQL 5.1. I'm using Firefox 8 in Windows 7 64bits.

    Just in case, normal backups weight 30mb and there are 250mb free.

    Any ideas?

  8. TheBigGroundhog
    Member
    Posted 2 years ago #

    I also upgraded to version 1.5 but still run into the same "Creating Zip Archive" prompt on a manual backup. I will check later to see if the automatic backups run successfully (the ZIP files were corrupted before).

    I'm running WordPress 3.2.1 on Windows Server 2008 (64-bit), PHP 5.2.9-1, and MySQL Server 5.1.

    Are there any other log files that would help to troubleshoot this?

  9. idearius
    Member
    Posted 2 years ago #

    At least on my case, 15 hours went by and the backup is supposedly still running :-(

    Looking at the server files, the backup seems to have been created OK. It's just that the file /wp-content/backups/.backup_running was never deleted.

  10. TheBigGroundhog
    Member
    Posted 2 years ago #

    I checked the automatically created ZIP files and they are corrupted and I'm not able to open them up.

  11. idearius
    Member
    Posted 2 years ago #

    Just checked and mine are OK, both when made automatically and manually.

    The only thing is that the .backup_running file is not deleted once the backup has ended.

  12. andrewevans001
    Member
    Posted 2 years ago #

    I've just download the plugin, tried to run my first back up and am getting the same thing.

    I downloaded the Zip but it's corrupt so I can't extract it.

  13. d00dahman
    Member
    Posted 2 years ago #

    I am having the same problem. I have deactivated the plugin, and reactivated it, same behavior. I am running WP 3.2.1 on Linux/Apache and BUWP 1.5, using Firefox 8.0 as my browser. It would be great if we could get this fixed.

  14. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    There are some more bug fixes in the development version.

    If you could try that and see if it fixes your issues.

    http://downloads.wordpress.org/plugin/backupwordpress.zip

  15. d00dahman
    Member
    Posted 2 years ago #

    Thanks, Tom. I deactivated and deleted the old version of BUWP, then installed the zip file you linked to in your post (reads "1.6 Bleeding" in the plugins page).

    The only modification I made to the default settings was to email me the file. I started the backup manually about 10 minutes ago and it is still "creating zip archive." My site is pretty small, about 400Meg.

    Thanks for your help.

  16. d00dahman
    Member
    Posted 2 years ago #

    A brief follow-up: I went in and manually deleted the "backup running" file while the "creating zip archive" icon is still rotating. That triggered the termination of the process, leaving me with both the .sql file and the .zip file in the backup directory.

    Nothing was emailed to me.

    The zip file is 374.28 MB, so it appears to be complete. I am downloading it now to confirm its useability for restoration (and it appears to be complete).

  17. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    Hi d00dahman,

    I'd love to know, did 1.5.1 fix the issue for you?

  18. TheBigGroundhog
    Member
    Posted 2 years ago #

    I updated to version 1.5.1 and the manual full backup still hangs on "Creating Zip Archive". As a test, I did a database only backup and that successfully worked, then tried to do a file only backup and that is where the backup is hanging.

    Are there more detailed logs anywhere to find out where it is getting stuck?

  19. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    Thanks for reporting back, there aren't any detailed logs, you could narrow it down by excluding some files, are there any unusual folders in root?

  20. Segfaultcoredump
    Member
    Posted 2 years ago #

    I had this same issue using the latest bits.

    I also had an issue where the reported size of the backups kept going up and up.

    It seems that the backup was including its own backup folder, so it was trying to zip the zip file that it was creating.

    Once I excluded the backup directory it worked and the backup sized dropped like a rock.

    Note that I'm on a windows based shared hosting site, it may work differently under a normal unix based system.

  21. TheBigGroundhog
    Member
    Posted 2 years ago #

    Okay, I think we're getting closer. Here are some of my recent changes:

    1. Upgraded to the latest PHP version for Windows from the "Microsoft Web Platform Installer 3.0". This seemed to make the backup complete, but caused multiple zip files to be created.

    2. Excluded the backups folder per comment by Segfaultcoredump. With Windows you have to put the full path to the directory so we have: c:/inetpub/wwwroot/wp-content/backups

    3. Install and use 7zip to test the created zip file. Windows kept considering the zip file to be corrupted (when you opened the zip file it was empty). When viewing from 7Zip the first directory is "C:" (with the colon) that I'm guessing the regular Windows zip tool doesn't like.

    I'm going to do some more testing and turn on database backups again for an automatic backup.

  22. d00dahman
    Member
    Posted 2 years ago #

    I am running 1.6 (bleeding) and everything seems to be working now. Should I back down to 1.5.1, or leave well enough alone?

  23. agis775
    Member
    Posted 2 years ago #

    Hi
    I had the same problems.
    When I choose to backup Database only, it was ok.

  24. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    agis775,

    It's likely that you have some unreadable filess in your root dir which are breaking the file backup, the latest development version should fix the issue.

    I'll release an update with the fix in a couple of days.

  25. agis775
    Member
    Posted 2 years ago #

    Tom

    In order to exclude the folder: backup-2f027,
    is correct: /wp-content/backup-2f027/

    Thank you very much

  26. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    Another rather large release, I'd love it if you could give it a go and see if it fixes your issues.

  27. idearius
    Member
    Posted 2 years ago #

    Hi, Tom. It's good to know about the update.

    Just updated the version I installed yesterday at a new website and at a another one I had from earlier. My findings:

    - The number of backups to keep is lost and returns to 10.
    - Backups failed. There are no new files at /wp-content/backups.
    - Emails were sent telling the backups finished OK, yet they didn't.
    - Emails said the backup should be attached, yet they weren't.
    - In every case, a warning was displayed at the end and it doesn't go away and has no "hide" or "dismiss" link/button. I logged out and logged in again and it is still there :-(

    The warning message in one case included each file in the directories I had excluded:

    BackUpWordPress detected that your last backup failed.
    
    zip: Backup file doesn't contain the the following files: wp-content/themes/twentyeleven/404.php, wp-content/themes/twentyeleven/...

    In the other case I had no excluded directories, yet one plugin returned errors:

    BackUpWordPress detected that your last backup failed.
    
    php: 8:Undefined index: solo-comment-subscribe:/home/AAAAAA/public_html/es/wp-content/plugins/subscribe-to-comments/subscribe-to-comments.php(852) : runtime-created function:1
    
    php: 8:Undefined variable: update:/home/AAAAAA/public_html/es/wp-content/plugins/subscribe-to-comments/subscribe-to-comments.php:731
    
    php: 8:Undefined index: default_subscribed:/home/AAAAAA/public_html/es/wp-content/plugins/subscribe-to-comments/subscribe-to-comments.php:266

    Hope this helps.
    Cheers.

    PS: A minor thing: note the repetition of "the" in the first warning message.

  28. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    Thanks for the detailed response idearius, I'll look into each of those issues and get back to you.

  29. idearius
    Member
    Posted 2 years ago #

    You're welcome. Just one more thing: the error message went away once I deleted the file "/wp-content/backups/.backup_errors".

  30. Tom Willmot
    Human Made
    Plugin Author

    Posted 2 years ago #

    Yep, that file is where the errors are stored, it is auto deleted everytime you backup.

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