My backups are being created, but I can't open the zip files.
I'm getting an error message:
Unable to unarchive the zip file
Error 1 - Operation not permitted
BackUpWordPress
Can't unarchive the zip file (22 posts)
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CiaraT
Posted 1 year ago # -
Tom Willmot
Posted 1 year ago #Hi Ciara,
Are you downloading the backup file from the manage backups page or over FTP?
If your backups file is too large then it could be that your server is timing out before the download finishes.
If you haven't already please try downloading one of your backups over FTP and then unzipping it.
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Posted 12 months ago #Tom,
Thanks, that worked! My site is only about 130MB so I didn't think it would be too large to download on my computer. Now I know. Thanks again for your quick response.Claire
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Posted 10 months ago #Now I can download the file via FTP but I can't unzip it. I get an "unable to unarchive" message using the Archive Utility program on my Mac. Is there another way to unzip it? Thanks!
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Posted 10 months ago #Hi Ciara,
Do you see a message on the manage backups screen about shell_exec being disabled?
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Posted 10 months ago #Do you mean in my WordPress admin? I'm not sure what you mean, sorry. Also, I don't know what shell_exec being disabled means. Sigh.
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Posted 10 months ago #Hi Ciara,
Sorry for not explaining more clearly. If you go to your wp-admin and the view the backups page do you see:
✓ Your files will be backed up using /usr/bin/zip.OR
✗ shell_exec is disabled which means we have to use the slower PHP fallbacks, you could try contacting your host and asking them to enable it. -
Posted 10 months ago #Ah, okay, here's what it says:
✓ Your database & files will be automatically backed up every day at 23:00 to /home/content/C/l/T/ClTomp/html/ccblog/wp-content/backups.✓ Your site is 6 GB. Backups will be compressed and should be smaller than this.
✓ Your database will be backed up using /usr/bin/mysqldump.
I see the backups in the wp-content/backups folder (in my hosting control center). I can download them but not unarchive them. Do I need to? I don't need to restore my site; I'm just unclear about how to tell the backups are working right.
I don't know where /usr/bin/mysqldump is.
Really appreciate your help!
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Posted 10 months ago #You should be able to download and unzip the backup files, if you can't then something is wrong.
It looks like your site is very large (6GB), that could be an issue. If you think that estimated backup size is wrong then you can force it to re-calculate by de-activating the plugin and then re-activating it again.
Could I ask what host you are on?
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Posted 10 months ago #Hi, Tom,
I'm on GoDaddy. I agree that 6GB seems too big. I only have 200+ posts on there; nothing fancy. I don't know how to find out how big it actually is. I deactivated and reactivated the plugin and it still says 6GB. -
Posted 10 months ago #Hi Ciara,
It sounds like you may have some large files in there. Are you able to connect to your site via FTP and take a look at the files that are there?
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neutraleyes
Posted 9 months ago #i am getting "Error: Header corrupted" messages when i try and extract my compressed file.
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Posted 9 months ago #Neutraleyes, it sounds like your zip file could have become corrupted during the download, could you try downloading over FTP see if the file unzips then?
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RKL
Posted 9 months ago #I'm having the same problem as CiaraT. It says my backup is 132.3MB but when I download it it won't unzip.
It also says this on the Backup page:
✓ Your site is 371 MB. Backups will be compressed and should be smaller than this.
✗ shell_exec is disabled which means we have to use the slower PHP fallbacks, you could try contacting your host and asking them to enable it.It does make a back up it just won't unzip. Any ideas?
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Jym Tarrant
Posted 8 months ago #Hi folks,
I'm having the same problem as CiaraT had initially. Can't unZip the file.
(Error 1 - Operation not permitted)
Not sure how to follow Tom's first suggestion which may help, since my backup is 1.15GB. I used Fantastico through Hostgator to set up my blog so I've never set up an FTP.
Unlike Ciara it's an emergency, my blog's been wiped :(
Thanks in advance,
Jym -
Posted 8 months ago #Could one of you email us directly so we can discuss debugging your issue in more detail.
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Vincent_
Posted 7 months ago #Join us to the question user RKL.
shell_exec is disabledon hosting. It creates a backup image that can not be unpacked in any program. -
Posted 5 months ago #I've just released a development version which has a lot of fixes, would be great if you could test it out and let me know if it fixes your issues.
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Posted 5 months ago #Will do, thanks Tom
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Posted 5 months ago #I'd love to know whether 1.5.1 fixed the issues that any of you were seeing.
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Posted 4 months ago #Hi Tom, Apologies it's taken a while - busy times.
The previous errors are no longer occurring with the recent updates to the plugin (problem solved)
But when I try to 'Backup Now', the task is never completed and the resulting backup is incomplete as well.
I just transfered such a backup to another site, and found that not all content had made it into the backup. Any suggestions?
Thanks mate
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Posted 4 months ago #Could you try 1.6.4
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