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Backup failed - 500 Internal Server Error (22 posts)

  1. goldmember
    Member
    Posted 1 year ago #

    Hi, I’m using your wordpress backup plugin on this site: Guitar Storage. It used to work great. But now for some reason I get this error message whenever I try and run it: http://prntscr.com/vvza2

    I contacted Godaddy and they said there were no problems with the server. So any idea what’s wrong? Please advise. Thanks in advance!

    http://wordpress.org/extend/plugins/backupwordpress/

  2. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Something is causing a server error, could you get access to your error logs and see what the server error is.

  3. goldmember
    Member
    Posted 1 year ago #

    godaddy is not showing me any errors: http://prntscr.com/w5eaf

    please advise. thanks.

  4. aravere
    Member
    Posted 1 year ago #

    Hi. I am getting the same error message, and also have GoDaddy hosting. Here's my error message:
    =================
    500 Internal Server Error

    Internal Server Error
    The server encountered an internal error or
    misconfiguration and was unable to complete
    your request.
    Please contact the server administrator
    and inform them of the time the error occurred,
    and anything you might have done that may have
    caused the error.
    More information about this error may be available
    in the server error log.

    Apache Server at iguanapaint.com Port 80
    =================
    I'm non-IT, a novice, and I'm not sure what to do next. Thanks for your help!

    Tim

  5. aravere
    Member
    Posted 1 year ago #

    Btw, where would I find my error logs that you mentioned above?

  6. Narkan
    Member
    Posted 1 year ago #

    I have recently had an issue with this plugin causing rewrite errors. I am waiting for logs now and will post them here.

  7. Narkan
    Member
    Posted 1 year ago #

    /home5/ouringre/public_html/error_log: [24-Mar-2013 03:21:41] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = '_transient_doing_cron' LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:50] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = '_transient_doing_cron' LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:58] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = '_transient_doing_cron' LIMIT 1 made by _get_cron_lock

    BAD .HTACCESS FILE THAT RESULTED:

    text/x-generic .htaccess.bak
    ASCII text

    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^RewriteEngine On
    RewriteBaRewriRewriteRule ^index\.php$ - [L]
    RewriteCond %{RERewriteRule ^/?$ "htRewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /i

    # Use PHP5 Single php.ini as default
    AddHandler application/x-httpd-php5s .php

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Thank you,

    HostMonster Support

  8. Narkan
    Member
    Posted 1 year ago #

    I have this plugin on about a dozen sites and have had no issues until now. HostMonster also claims (yesterday) that they had a huge hard drive failure and we had to restore. This plugin was a huge help in that by the way.

  9. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Hey Narkan,

    What makes you think those rewrite errors (or the database gone away error) are related to BackUpWordPress? BackUpWordPress doesn't do anything todo with rewrites.

  10. Narkan
    Member
    Posted 1 year ago #

    Well actually thats what HM said...I FTP'd in an removed it and the site came back right away. Think I should put it back and try again?

  11. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Sure, also make sure you have the latest version (2.0.4).

  12. Narkan
    Member
    Posted 1 year ago #

    Looks like its ok...although I did a few test backups and when I go to download them it just opens a page with all the posts.

  13. Narkan
    Member
    Posted 1 year ago #

    Also the latest version I have is 2.2.4, not 2.0.4

  14. Narkan
    Member
    Posted 1 year ago #

    Another test back up indicates that the db and files are over 17 gig - thats crazy big. Any thoughts?

  15. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Yeah thats pretty big, it's likely your server will run into issues backing up such a large site.

    If you can work out whats using all the space you can exclude it by using the excludes functionality.

    Is the backup completing successfully?

  16. Narkan
    Member
    Posted 1 year ago #

    Its still churning on creating the zip archive (pclzip) at the moment. Its hard to tell because everytime i hit Download it opens a new window to all the blog posts. I can ftp to it and download the db backup though I think. Let me look real quick.

  17. Narkan
    Member
    Posted 1 year ago #

    SQL file looks good at least.

  18. Narkan
    Member
    Posted 1 year ago #

    OK the main just finished...5 gigs. Thats a little better. I removed a bunch of plugins that had been deactivated and were just sitting there. I am also removing and excluding stuff. I'll update in a bit.

  19. Narkan
    Member
    Posted 1 year ago #

    Well I have sent a few error logs...I have removed all kinds of unneccessary items from the server. I will try some more tomorrow.

  20. Narkan
    Member
    Posted 1 year ago #

    Now my back ups are 18 gigs. It looked like there might have been error_log file that was making it so large but that has been deleted. My largest folder is my wp-includes folder. Are backups getting backed up as well? I know they aren't supposed to...

    What if I uninstall and remove the respective tables from SQL (phpMyAdmin)? Any ideas as to how to do that or another fix?

  21. Steven Jones
    Member
    Posted 1 year ago #

    You can see what's being backed up if you go to the schedule and then click on exclude. The backup folder should be excluded as well as any other large directories you don't want backed up.

  22. RadioTelepathica
    Member
    Posted 5 months ago #

    Hey all,
    I don't know if this will help, but I was struggling with the Internal Server Errors on my Go Daddy / WordPress sites as well. My problem ended up being a plugin conflict. After days of experimenting, the culprit was WP Super Cache that was causing the conflict. Once I deleted that, the site was up and running fine. So, the problem could be a plugin. Unfortunately, you might have to deactivate them one at a time to find out which one.

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