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Advanced Access Manager
Host 500 Error (30 posts)

  1. Fionavar
    Member
    Posted 2 years ago #

    After upgrading to the latest version my entire site was unavailable and was reporting a HTTP 500 Error. I had to restore a back-up. Any confirmation that this is a known issue?

    http://wordpress.org/extend/plugins/advanced-access-manager/

  2. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Fionavar,
    The best way to help you is to upgrade to the last version 1.5.7.
    Then send me a error log file.
    Please read more here - http://whimba.org/support#viewtopic.php?f=6&t=11

    Regards,
    Vasyl

  3. Fionavar
    Member
    Posted 2 years ago #

    My only concern is the last time it completely corrupted the installation. Will this happen again with this version or have you done something that would allow me to actually see the error report? Does the question make sense?

    Thanks Vasyl for your work!

  4. jkanthor
    Member
    Posted 2 years ago #

    It depends how your server is configured. I guess you had this error because you server is configured for any fatal errors redirects to host 500 error.
    You can try it again. Just activate. If you'll see it again, then just delete advanced-access-manager from plugins folder and never get back to it :)

  5. Fionavar
    Member
    Posted 2 years ago #

    Just to confirm, then, if I get another Host 500 Error, all I would have to do is delete the AAM directory via FTP and that should at least bring the site back up?

  6. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Yeap. You are right. Just try to activate a plugin. You can experience some warning or notice messages but this should not case any host 500 errors.
    Read more here - http://wordpress.org/support/topic/plugin-advanced-access-manager-lots-of-errors?replies=5

  7. Fionavar
    Member
    Posted 2 years ago #

    I am not sure what to say - installed no errors and all seems fine. I also do not know how to check the install log, as no errors were reported. Directions or thoughts as all seems well?

  8. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Connect through FTP to you server and go to plugins/advanced-access-manager/temp. If there is a error.log file and it is not empty then send me it. For more info read this - http://whimba.org/support#viewtopic.php?f=6&t=11

  9. Fionavar
    Member
    Posted 2 years ago #

    Okay I have found the Editor that is new in the plugin area - do you want me to send you the info in there? If so, to where should I send it?

  10. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    my email is whimba (at) gmail.com

  11. Fionavar
    Member
    Posted 2 years ago #

    The only item that is in the /temp DIR is an index.php file. Does that mean all is cool?

  12. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    It means that all is cool. Now you can try to use it.
    If you wanna be 100% safe, just make a dump of user, usermeta database tables and go ahead.

  13. Fionavar
    Member
    Posted 2 years ago #

    Sorry you lost me - do you mean deleting all I have done and re-establishing the existing parameters?

  14. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    nope. just make a dump of database. I don't know what plugins you have installed and what impact they made on your current installation.

  15. Fionavar
    Member
    Posted 2 years ago #

    So ...

    1) A database dump clears data without losing the parameters established?
    2) How does one do a database dump?
    3) Are there dangers in performing a dump?

    I again thank you for your patience. Some of this is new to me, so I do apologise if I am monopolising your time.

  16. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Database dump is just a copy of existing database u have. You can make it with phpMyAdmin. Most hostings do have phpMyAdmin installed.
    This is a good practice to make a dump of database from time-to-time.
    There are two ways to kill you website - one is to change php files and second - database.
    In fact that I didn't here that any plugin in WordPress repository does this, the only way is database.
    So just make a dump and do not afraid that something will mess-up your installation, because you'll be able to restore it.

  17. Fionavar
    Member
    Posted 2 years ago #

    Sorry - are you saying if I dump the database I will have to restore it?

  18. Fionavar
    Member
    Posted 2 years ago #

    Okay apparently I am running phpMyAdmin 3.4.5 & MySQL 5.0.77. Ar eyou able to direct me to the way one dumps a DB?

  19. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Fionavar,
    I believe this link will help you - http://fragments.turtlemeat.com/mysql-database-backup-restore-phpmyadmin.php

    Regards,
    Vasyl

  20. Fionavar
    Member
    Posted 2 years ago #

    To be honest this feels out of my league. My MySQL is currently very small in size, so I am assuming that means all is okay. If there any other way to confirm if everything is okay, since there was no error message?

  21. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    If there is no error, means everything is ok.

  22. perkael
    Member
    Posted 2 years ago #

    Hi Vasyl, sorry but i have the same problema (after the update to the 1.5.7 from 1.5.6, the plugin don't work). I have seen that the problem is the loading of the Zend library.
    You have an idea to how i can solve it?

    Thx very much!!!!

  23. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Perkael,
    Check you error.log file in advance-access-manager/temp and let me know what errors are there.

    Regards,
    Vasyl

  24. perkael
    Member
    Posted 2 years ago #

    This is a part of error.log:

    E_WARNING : require_once() [function.require-once]: Unable to access Zend/Config.php
    WARNING in file /var/www/vhosts/dubito.it/httpdocs/wp-content/plugins/advanced-access-manager/models/abstract/mvb_abstract_config.php(540)

    E_WARNING : require_once(Zend/Config.php) [function.require-once]: failed to open stream: No such file or directory
    WARNING in file /var/www/vhosts/dubito.it/httpdocs/wp-content/plugins/advanced-access-manager/models/abstract/mvb_abstract_config.php(540)

    SHUTDOWN 64: require_once() [function.require]: Failed opening required 'Zend/Config.php' (include_path='.:')
    FATAL ERROR in file /var/www/vhosts/dubito.it/httpdocs/wp-content/plugins/advanced-access-manager/models/abstract/mvb_abstract_config.php(540)

    As you can see, the problem depends on the loading of Zend library.

  25. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Looks like set_include_path function is not working correctly on your server. Or there is some other plugin which overwrite include_path.
    Try to deactivate all plugins first.
    If this will not help - just contact you sys admin and ask if you have any limitation to set php configuration dynamically.

    Regards,
    Vasyl

  26. perkael
    Member
    Posted 2 years ago #

    ok, thx very much!!!

  27. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Just let me know the result. I'm curious.

  28. Deepak Mittal
    Member
    Posted 2 years ago #

    Hi Vasyl,

    I have licensed copy of AAM (Version 1.6.7.5). Found that AAM is not compatible with Download Manager (Version 3.2.9) Plugin.

    I tried de-activating all the plugins and only WordPress Download Manager is not compatible. Also, I looked for set_include_path function in WordPress Download Manager, but its not there. Below is the error message:

    Warning: require_once(Zend/Config.php): failed to open stream: No such file or directory in /hsphere/local/home/c29401432/mydomain.com/wp-content/plugins/advanced-access-manager/model/configpress.php on line 40 Fatal error: require_once(): Failed opening required 'Zend/Config.php' (include_path='.') in /hsphere/local/home/c29401432/mydomain.com/wp-content/plugins/advanced-access-manager/model/configpress.php on line 40

    Line 40 in configpress.php is: require_once('Zend/Config.php');

    Please help.

  29. WP AAM
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Deepak Mittal,
    There is this function in mvb_config.php file in the root of Advanced Access Manager folder.
    Looks like your hosting company does not allow to setup PHP configurations dynamically. Ask your support team if there is a possibility to extend your privileges.

    Regards,
    Vasyl

  30. Deepak Mittal
    Member
    Posted 2 years ago #

    Hi Vasyl,

    Could you please tell exactly what configuration I need to setup here.

    I tried contacting them and as per the error produced they tried installing Zend Framework and tweaking php.ini file accordingly and tested this by sending a blank test email on my id. They told me that there is some issue with the developer's code as they tried looking through ..../advanced-access-manager/model/configpress.php file also.

    I wish to send you my conversation details with hosting support in case you need it on your personal email (not able to find here). Please drop me a mail to my registered email used while purchasing license.

    Please help.

    Thanks,
    Deepak

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