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1. tomdolle
   Member
   Posted 2 years ago #

   I'm working in WooTheme The Journal, newest version. I've been trying to get either Add to Any or Share This plug-ins to work. Add to Any shows up, but links to another page instead of opening a drop-down menu as it should. ShareThis won't even appear.

   WP plug-in FAQ says the following:

   Why isn't the drop-down menu appearing?
   It's likely because your theme wasn't coded properly. Using the Theme Editor, make sure that the following piece of code is included in your theme's footer.php file just before the </body> line:

   <?php wp_footer(); ?>

   Mine is coded that way, but doesn't work. Is it a Woo issue?

   Site: http://www.thehillbrooklyn.org/wptestsite

2. micropat
   Member
   Posted 2 years ago #

   Hi Tom,

   You're right, AddToAny appears to be setup correctly in your site's source code. It's possible that either a plugin or your theme's own CSS stylesheet is overriding the position of the drop-down menu.

   First try switching your theme to the default WordPress theme.

   If the drop-down still doesn't appear, switch back to your current theme and try disabling all other plugins.

3. tomdolle
   Member
   Posted 2 years ago #

   Thanks for getting back. I tried the default theme, and turned off all plug-ins except Addtoany. Unfortunately, still didn't work as drop-down menu.

4. Hentai_Yin_Moko
   Member
   Posted 2 years ago #

   Im having the same problem at http://www.mechapinoy.net
   Drop-down menu is not working.

5. micropat
   Member
   Posted 2 years ago #

   @tomdolle looks like you have AddToAny working perfectly on-click!

   @Hentai Looks like you need to fix your theme's footer file. Please see the FAQ for "Why isn't the drop-down menu appearing?" http://wordpress.org/extend/plugins/add-to-any/faq/

6. mydani
   Member
   Posted 2 years ago #

   Hello,

   it doesn't work for me at Tomdolle's site. And I have the same problem on my site - but only using Firefox. Using IE everything seems to work correctly. Here's the link http://www.mydani.com

   Seems like it's an issue with Firefox and the plugin - on the addtoany homepage it's working correctly.

   Regards!

7. micropat
   Member
   Posted 2 years ago #

   @mydani interesting. The drop-down works on your site and Tomdolle's here on Firefox 3.6. What version of Firefox are you using?

8. mydani
   Member
   Posted 2 years ago #

   Hello,

   it is version 3.5.5!
   And I've already disabled all Addons but there's still no popup visible.
   Let's see whether 3.6 helps.:)

9. mydani
   Member
   Posted 2 years ago #

   Ok, 3.6 does not help - and I've also tried starting with a fresh firefox profile, still no change...
   Damnit!

10. micropat
    Member
    Posted 2 years ago #

    It might be possible that Firefox is storing a cached version of the AddToAny script, and perhaps that version had a bug.

    Try hard-reloading (hold Shift + click Reload) your blog's homepage. That should get you on the latest AddToAny version.

    The drop-down should appear on hover.

    If you still have problems, are you noticing any JavaScript errors? Tried changing your theme back to the default?

11. mydani
    Member
    Posted 2 years ago #

    Haha. When I hover the addtoany link the following error is registered in the error console:

    Error: a2a.gEl("a2a" + a2a.type + "_title") is null
    Source: http://static.addtoany.com/menu/page.js
    Row: 1

12. mydani
    Member
    Posted 2 years ago #

    Hello again,

    while testing I found that in single post mode this works, but as soon as there are more than one button with link to addtoany, the mouseover does not work anymore.

    There is no difference in the code (!) between single post and multiple posts... I can't think of any solution until now...

    Regards

13. micropat
    Member
    Posted 2 years ago #

    Did you try hard-reloading your homepage with Shift + clicking the Reload button in Firefox (Cmd + F5 on Mac)?

    I can't reproduce your problem in any browser, and that error leads me to believe it's a browser cache issue.

14. radgo
    Member
    Posted 2 years ago #

    Hello,
    I have the same problem. You can check on http://blog.friup.ch
    I have Firefox 3.6, WordPress 2.9.1 and AddToAny .9.9.4.7, on the homepage the popup wont show up with Firefox but with IE its ok.
    I tried to empty the browser cache, the default theme but I cant find the problem. Apparently I have the same problem than mydani with the javascript error.

    Thanks for your help.

15. mydani
    Member
    Posted 2 years ago #

    Hello Micropat,

    I've already tried this with a new firefox profile, and on another PC, but still no improvement. Are you able to see the mousehover even on the very first site which has several posts?
    Did you also refresh your cache? ;-)

    Regards,
    Daniel

16. micropat
    Member
    Posted 2 years ago #

    Hello Daniel & radgo,

    Thank you for all your help.

    Some good news: I was finally able to reproduce! It appears that a bug made its way into AddToAny that affects some instances where users have a browser locale other than "en-US" set. Terrible, I know!

    More good news: We've already identified the problem. Since we've been doing a lot of optimization behind the scenes, we "over-optimized" the language portion in last week's release. ;-)

    We're working on a fix right now, and will push out an automatic release ASAP - no plugin upgrade required. I'll post here when it's released.

    Just curious, what are your languages set as in Firefox? :-)

    Cheers,
    Pat

17. micropat
    Member
    Posted 2 years ago #

    Fix is live! Be sure to hard-refresh or clear your cache.

18. radgo
    Member
    Posted 2 years ago #

    Thanks, it's perfectly working now.

    My languages settings in firefox:

    1. fr
    2. fr-fr
    3. en-us
    4. en

    Thanks again for the quick reaction!

19. diondeville
    Member
    Posted 1 year ago #

    I've just been playing with a similar problem - the pop-up/drop-down menu failed to display in Firefox. Worked fine in other browsers. Had to disable AddBlockPlus to get it to work in FireFox (3.6.6, Linux AMD 64).

20. micropat
    Member
    Posted 1 year ago #

    @diondeville that's odd (should work with AdBlockPlus, etc.), but it's most likely a different issue than this resolved one. Could you post a new support topic or get in touch at http://www.addtoany.com/contact/

21. diondeville
    Member
    Posted 1 year ago #

    Hello Micropat, it seems it was just co-incidence that disabling AdBlockPlus caused the dropdown box to display. Sometimes it works, sometimes it doesn't. I think the problem is most likely related to my configuration of 64-bit Linux and Firefox. For now, the plugin works fine.

22. mikedark
    Member
    Posted 1 year ago #

    "Fix is live! Be sure to hard-refresh or clear your cache. "

    hi, this was 5 months ago, but i just installed add to any and got the same problem (both FF and IE)

    i am using Thesis Theme. I see in you release notes:

    .9.9.5.3
    o Thesis theme workaround

    What is the workaround? It is not seem to be working around for me. I am on latest version- .9.9.5.9

    the website is mamashine.net

23. micropat
    Member
    Posted 1 year ago #

    Hi Mike,

    It's working for me on your site in both of those browsers. Did you try doing a hard-fresh or clearing your cache? If the menu still doesn't appear after that, is Firefox or IE reporting any JavaScript errors?

24. whoisyourlawyer
    Member
    Posted 1 year ago #

    I had this problem after I added the Autoptimize plugin. Nothing worked until I deleted Autoptimeze and then lo and behold the drop down menu activated again.

25. micropat
    Member
    Posted 1 year ago #

    Don't use that plugin. You can tell by the changelog that they're trying to manually work around some major issues that their plugin is causing with other plugins. Be weary of anything that automatically attempts to "optimize" your plugins. AddToAny, for one, is already very optimized.

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