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6Scan Security
[resolved] No trial. Bad support (3 posts)

  1. xcobar
    Member
    Posted 2 years ago #

    "All plans include a 30-day free trial and can be cancelled anytime."

    Although the company states that there is a 30-day trial, I was charged immediately.
    After an error, I followed the guidance of the company's support forum and reinstalled the plugin. Result: my "premium" status was reduced to "free".
    In short, I felt cheated and I think I threw my money away.
    There is no trial.
    I definitely do not recommend this plugin.

    http://wordpress.org/extend/plugins/6scan-protection/

  2. nitzanm
    Member
    Posted 2 years ago #

    Hi xcobar,

    I'm really sorry to hear of the problems you encountered and your disappointment with the product, and I'd like the opportunity to understand what went wrong and help you fix it.

    Firstly, I will immediately have the the charge in question refunded. We never want any of our customers to feel cheated.

    Second, if you could send more details on the error you encountered and how you tried to solve it to support @ 6scan.com, we'd like to take a look and see how we can help. If you prefer to talk by phone, please send us your number at the time you prefer us to contact you and we'll be glad to.

    Look forward to hearing from you.

    Nitzan
    6Scan

  3. xcobar
    Member
    Posted 2 years ago #

    Hi Nitzan,

    Firstly I thank you for the refund - it will work as the "30-days trial" for me, even because I had already canceled the monthly payments through Paypal.

    As for the error that I found, I had already done the questioning in 6scan, and I believe it is more appropriate for us to discuss the technical issue in their support forum.

    Anyway, I thank you for your kind attention.

    Fernando

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