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plug ins will not install (5 posts)

  1. mccauleyservices
    Member
    Posted 3 years ago #

    I am new to php and i created my own wordpress template for my website. when i try to install plugins it asks for ftp information. i enter it in and it goes to a blank white page. is there code that i left out when i was making my template to allow plugins?

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems?

  3. mccauleyservices
    Member
    Posted 3 years ago #

    well i havent been able to activate any plug ins so there are none i can deactivate. i have had the hosting company set permissions for the blog and everything. when i go to activate a plug in it just asks for ftp info which i enter then the screen goes white? no error page or anything. ?

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    You may need to have another word with your hosting company about this. For example, what permissions did they set? Also, the server error logs may give some idea of where the problem is.

  5. mccauleyservices
    Member
    Posted 3 years ago #

    ok thanks ill try contacting them again. the only thing they told me they did was set permissions to the wp-content folder. i really appreciate your responses!

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