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[closed] Please, I beg you never to use GoDaddy ever! (4 posts)

  1. benchtechforums
    Member
    Posted 2 years ago #

    I know this is not strictly installation but it is the best place for it as hopefully it is the place that everyone will see it, I, and many others on the internet have had the worse experience in the world with GoDaddy and I want to save you the misfortune of paying into a contact which is awful.

    I like many others faithfully bought GoDaddy hosting a while ago in good faith that for my money I would get a reasonable quality of hosting, I bought the most expensive shared hosting package that they offer which is always advertised as fast, and powerful, how wrong could I be, how wrong could I be! I bought cloud hosting meaning that the loads for my website should be spread out over multiple servers to stop my site being slow, from the first site load the speed was god damn awful, the servers could hardly handle one user loading a WordPress php file and it took around 10 seconds to even display a page, naturally I put this down to it being a new site and continued to bare the speed.

    It then came to installing my SSL certificate, I filled in all the details they needed and they said it would be installed within the next 72 hours, I patiently waited and at 48 hours I could see that there was no sign of any changes, I called them up to advise them of this, 'No Sir, I can assure you it will be done within 72 hours'. 72 hours later still nothing. I began to get really impatient as you cannot even use your hosting control panel when the certificate is being installed, I called them up and was assured that it would be installed within the next 2 hours, I waited a further 12 hours and then called them up again, I was then told I would have to wait another 72 hours by their crap customer support.

    After it was finally installed I thought I could finally get on with what I wanted to do with the hosting, my website. I made my website and still noticed the slowest loading speeds in the world, my users were complaining at how slow it was and that they were waiting 10+ seconds to begin even loading the site. I thought 'hey! No problem I can use their award winning support that they advertise'. I sent in my message and sent in a ticket explaining how it was nothing to do with the site and was THEIR servers, what do I get back? An automated response. It was evident that they did not even read my ticket and just sent an automated response with tips on how to speed up my website, I sent in more and more tickets and they did the same thing, they send back automated responses and then in the end try and blame it on my site saying 'PHP is intensive'.

    I wouldn't mind if I had loads of users, but when I am the only person on my site I experience awful loading times, sometimes it is faster than other times which should not happen on so called 'cloud hosing'.

    I beg of you not to use GoDaddy, I never had any of these problems with hosts such as 1and1, before you suggest it's my internet connection I can assure you that it is not, other sites loads lightning fast and mine is consistently slow. I am now putting it through cloud flare to try and squeeze some speed out before my contract is up, but please do not use them.

    GoDaddy, do not reply to this message, I have seen you respond to these before claiming it is some abnormal thing that should not be happeneing and never does usually happen, you can stick your PR posts where the sun does not shine, I've had enough of you, you've robbed me.

  2. Nikki Blight
    Member
    Posted 2 years ago #

    In all fairness, almost all hosts have their share of problems. GoDaddy is no exception.

    This is exactly why you should research user reviews before purchasing a hosting plan rather than jumping straight to the big name companies. Caveat emptor... let the buyer beware.

  3. Gabe Young
    Member
    Posted 2 years ago #

    Sorry to hear you're having trouble with GoDaddy. I don't work for them but I am a customer. Although my experience with them over the years hasn't always been perfect, it's pretty good. Most CSRs have been helpful and I'll continue to use them in the foreseeable future.

    That said, it is possible that the site speed could be optimized? Seems like you could encounter the issue regardless of where it's hosted.

  4. Per the Forum welcome, we close topics like this due to the amount of spam that they attract. The WordPress team has provided a list of a few recommended hosting providers. For more details and other recommendations, please search through the forums or via Google (or your preferred search engine).

    (Note: By closing this post I neither support nor condemn the use of the servers listed on the wordpress.org official hosting page, and encourage you to search around. Also if you want to open a new post for specific WP support issues, that's fine.)

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