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[resolved] PLEASE HELP ME (11 posts)

  1. flisshayes
    Member
    Posted 1 year ago #

    I have tried to login to my wordpress site today and it has a blank whote screen, I cannot log in to my site the wp-login doenst load, please help I am sat here in tears not sure what to do or whats happened, if i have been hacked or not, c-panel everything still there just cant log on???

  2. andrewmills
    Member
    Posted 1 year ago #

    So the public side of the website still displays properly, but the admin dashboard is coming up completely blank, yes?

    Have you installed any new plugins recently? Or made any modifications to the functions.php file?

  3. flisshayes
    Member
    Posted 1 year ago #

    yes I added a few new plugins on thusday but i am sure site worked fine after that, what do u mean public side of the website domain is http://www.finalduties.co.uk nothing is coming up at all just a blank screen? I havent been anywhere near the functions.php file?

    thanks for helping I am panicking :(

  4. flisshayes
    Member
    Posted 1 year ago #

    andrew i cant log in there is no page nothing, have a look :(

  5. flisshayes
    Member
    Posted 1 year ago #

    http://www.finalduties.co.uk/robots.txt the robots text is still showing?/

  6. Blank white screen means PHP is tossing errors and aborting.

    Do you have access to the web server's error logs? That may tell you where the problem is.

  7. julianericain
    Member
    Posted 1 year ago #

    Look at fishy plugins. I mean there is an error in there ;-)

  8. flisshayes
    Member
    Posted 1 year ago #

    yeah but i cant login to remove the plugins if fishy ones, where would i normally see the web servers error logs?

  9. andrewmills
    Member
    Posted 1 year ago #

    If you have access to cPanel, you can get inside of and *carefully* alter your WordPress installation by that means. But first things first, all right?

    Let's see if we cannot get some more detailed information with the WordPress debugger, before we start taking any action.

    When you go into your cPanel, do you have a File Manager icon/link?

    If so, open that and find a file called wp-config.php. There is one line and only one line you should alter.

    Please change this: define('WP_DEBUG', false);

    To this: define('WP_DEBUG', true);

    Save the change, and then IN ANOTHER TAB OR WINDOW, try to visit your website. It will not be fixed, but there will most likely be an error message-- possibly more than one. Copy and paste the error message(s) for safe keeping, so you can post it back here later.

    Almost done. Now go back to the wp-config.php file and change the true value back to false again, and save the file. We are returning the wp-config.php back to its original condition, in other words.

    Then, if you'd be so kind as to share the error message(s) with us, we can better advise you how to proceed in repairing things.

  10. andrewmills
    Member
    Posted 1 year ago #

    It looks like you've got your website back up and running again. Care to share what the problem was, and what you did to resolve it?

  11. flisshayes
    Member
    Posted 1 year ago #

    sorry andrew for not replying sooner, it was a plugin that disabled the site :( x

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