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Please enter a valid post code / zip code (4 posts)

  1. Hornet25
    Member
    Posted 2 months ago #

    This isn't actually a problem but it does appear to be an inconvenience.

    Customers do not need to log on to purchase from my clients website. When they want to make a purchase they need to fill in required fields but when they don't so this and hit the purchase button they stay on the checkout page and red text appears showing the information they have omitted. The issue that arises appears to be that when they add the missing information the rest of the information appears to be in the other fields but is not stored so when they purchase button is clicked on for a second time, all of the "required" fields say they need to be filled in again. This is a bit messy and has caused a number of customers to claim their post code or zip code is not being accepted.

    The solution is:
    1. For every customer to be very accurate and not make a mistake when filling in the checkout details for the first time.
    2. For the software to store the information that was filled in correctly and then add the missing information when it is added by the red text prompt.

    Please can somebody let me know if there is a solution to this.

    Many thanks,

    Ian

    https://wordpress.org/plugins/wp-e-commerce/

  2. whitelamp
    Member
    Posted 2 months ago #

    What theme are you using? Does this happen if you revert to the default theme?

  3. Hornet25
    Member
    Posted 2 months ago #

    I am using the Headway theme. Sadly I can't revert to the default theme because the shopping cart has broken again and I am waiting for the support team to make the change they did two weeks ago to have the checkout appear instead of the image of the shopping cart. :(

    Ian

  4. Jeff Pye Brook
    Member
    Posted 2 months ago #

    If I understand you correctly what you are asking for is how the checkout should work. The default behavior is when a shopper changes any value in checkout the value changed is saved immediately. When the user clicks the submit button the values are sent again, and updated if there is a change that has been stored.

    This should allow the shopper to abandon the shopping cart, but come back to it later and see it right where they left off.

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