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1. lisiparis
   Member
   Posted 4 months ago #

   Hi,

   I changed the permalinks of a Page and now I am no longer able to access my site. I see only the site of the host with an Internal 500 Error. And I am not able to access the admin panel! I am however able to access the ftp server.

   When I changed the permalinks, I used the 'Custom Structure' field and put in 'my site URL/about' instead of the structure tags. It's the first time I do it and I had not read the documentation. Now I see in the doc that I should never put the site URL in the field!

   I have searched the forum already and found some related articles. I have seen that it's possible to reinstall WP and start over. However I did not back up my site so I would like know whether you have a less violent solution. I found the .htaccess file and renamed it but it did not work although in this case, I did not get the website of the host but a line regarding the .php version on the server.

   I would really appreciate anyone who could help!
   Many thanks.
   Lisa

2. keesiemeijer
   moderator
   Posted 4 months ago #

   Do you have any active cache plugins?
   Can we have a url to your site?

   try:
   - switching to the default theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides.

   - resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

3. lisiparis
   Member
   Posted 4 months ago #

   I haven't installed any plugins so I don't think I have any cache plugins...

   URL: http://brunopeyridieu.free.fr/

   I have tried both of your tips ie renaming the theme folder and renaming the plugins folder in wp-content but the result is still the same, ie I get the website of the host.

   Do you have any other ideas?
   Thanks!

4. keesiemeijer
   moderator
   Posted 4 months ago #

   Try looking in your servers error logs, and asking your host what the problem might be.

   Can you show us what is in your .htaccess file?

5. lisiparis
   Member
   Posted 4 months ago #

   Here are the contents of the .htaccess file:
   ----------------------------------
   php 1

   # BEGIN WordPress
   <IfModule mod_rewrite.c>
   RewriteEngine On
   RewriteBase /
   RewriteRule ^index\.php$ - [L]
   RewriteCond %{REQUEST_FILENAME} !-f
   RewriteCond %{REQUEST_FILENAME} !-d
   RewriteRule . /index.php [L]
   </IfModule>

   # END WordPress

6. keesiemeijer
   moderator
   Posted 4 months ago #

   is "php 1" also in your .htaccess? If so remove it. Normally a .htaccess file should look like this: https://codex.wordpress.org/Using_Permalinks#Creating_and_editing_.28.htaccess.29

7. lisiparis
   Member
   Posted 4 months ago #

   Yes 'php 1' was in .htaccess. If I remove it, nothing changes. Still get the error.

   However I've been reading the French support forum (as it has become obvious that it is a problem with this free French host) and someone said to take out all text in .htaccess and ONLY LEAVE the 'php 1'. Surprisingly this worked for me - at least I can access the home page and log into admin panel. However if I access any of the pages, I get an a 404 File Not Found Error because there's still a problem with the permalink.

   So I went into Settings -> Permalinks to try to reset the permalinks back to default but I can't - it gives me back the host website with 500 internal error. That's quite frustrating because I thought that should do it! Someone suggested that I need to go into PhPAdmin and delete the Permalink entries from the DB...

   What can you suggest?

8. keesiemeijer
   moderator
   Posted 4 months ago #

   Maybe this will help (in .htaccess):

   php 1
   # BEGIN WordPress
   ErrorDocument 404 /index.php
   # END WordPress

   https://wordpress.org/support/topic/wp_usermeta-table-duanerfwp_usermeta-doesnt-exist-why?replies=19#post-1457535
   https://wordpress.org/support/topic/reporting-bug?replies=5

9. lisiparis
   Member
   Posted 4 months ago #

   It's now working!!! Thanks!!! And the permalinks are working as well!

   However as soon as I go into the Settings -> Permalinks screen, even if I don't change the Permalink settings, I get the error screen again and the site will no longer work again. I see that in this case, the .htaccess file has been modified and I have to set it back to the one that works. Of course it doesn't work if I try to change and save the Permalinks either. Why can't I change the Permalinks settings? And why can't I even go into this screen without having the .htaccess file getting modified?

   There is still something not quite right but at least I'm not blocked for the moment.
   Many thanks!

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