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people are having problems registering (4 posts)

  1. margysdr
    Member
    Posted 1 year ago #

    Hello,
    I am hoping someone can help me to get new members registered on my site running wordpress 3.4.1 with buddy press. The registration page works fine but new users never receive an email to confirm registration. Can anyone help me out? My site is http://www.freeduds.com.

    Thank you!

    Margy

  2. James Kirk
    Member
    Posted 1 year ago #

    Heya margysdr,

    I just registered at your freebuds site and as you indicated the registration form performed as expected. I've checked my inbox and spam folder but after more than 5 minutes no message received from your site.

    Question to you: are you seeing the new registrations in your admin backend (in the users section)? You may or may not depending upon the fact that I have not confirmed the link in the email (that never got sent out).

    My guess is either your site set up or server doesn't have outgoing email services set up for you. I always tend to use one of my Gmail accounts and their smtp services to send out your site's email.

    For a long while I've use "Configure SMTP".

    You might try them as a next, easy trouble shooting step to see if you can easily get those messages going.

    Hope that helps in getting them signing up!

    Cheers! :)

  3. margysdr
    Member
    Posted 1 year ago #

    Hi James,
    Thank you so much for pointing us in the right direction. You were right on with the mail server. I contacted our hosting co, they opened a ticket and are working on it right now.
    I will keep everyone posted as to the status, but in the mean time thanks again. That really helped.
    Margy

  4. margysdr
    Member
    Posted 1 year ago #

    Hi James,
    The problem is now fixed. It involved using a mail plugin to set up the mail server for the site. Thanks so much for your suggestions.
    Margy

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