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Pending orders not emailing confirmation yet taking payment (2 posts)

  1. rikardo85
    Member
    Posted 1 year ago #

    Hello,

    I have over 250 orders on my client's site using the woocommerce plugin along with the cardsave payment gateway.

    Every so often an order is assigned a status of pending.

    I am receiving the payment (via credit card) but I am not receiving the email confirmation order.

    Looking at the documentation, the pending status is explained as:
    'Order received (unpaid)'. This is irrelevant, in fact its the opposite.

    Is there also a way to automatically set completed orders to completed in the dashboard and not 'processing'?

    Any help much appreciated.

    Thanks

    http://wordpress.org/extend/plugins/woocommerce/

  2. 60Minutes
    Member
    Posted 6 months ago #

    Most of the time customers complete the payment of their order. Sometimes they do not. When we receive the order confirmation via email, we cannot tell one from the other. There does not appear to be any indication that payment has been completed.
    WE have even shipped out orders for which payment was not received by mistake.
    If there is no way to fix this, then this is a flaw in WooCommerce.

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