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Email Before Download
PDF link works, but file not showing (6 posts)

  1. PeterGustafson
    Member
    Posted 4 months ago #

    Hi - I am quite a noob with WP so apologies if this is a dumb question.

    I've successfully followed all the steps to capture someone's email prior to them receiving the download link to my PDF.

    The link pops up and when you click on it, a download.php window opens.
    The PDF loads to about 98% and hangs, and the PDF doesn't display. However in the PDF viewer window, if I click on the "download to file" and then click Save As, I can download the file and successfully open it.
    The file is a little over 1MB in size.

    This seems to be a browser issue. I am using FireFox as my primary browser but I've tested it in Chrome, IE and Safari on my iPad and don't seem to have the same issue - ie I can see the PDF (and download it too).

    Any hints that might solve the issue for FireFox?

    BTW - the following tutorial by WHAMDOM was awesome help:
    https://www.youtube.com/watch?v=9Bb5Lo-KBPQ

    https://wordpress.org/plugins/email-before-download/

  2. mandsconsulting
    Member
    Plugin Author

    Posted 4 months ago #

    Hello,

    Thank you for your interest in our plugin. Can we have a link to your test page to test it out?

    Also, have you confirmed that just Download Monitor and Contact Form 7 work appropriately on their own as well?

  3. PeterGustafson
    Member
    Posted 4 months ago #

    Thanks for the response.

    Everything works OK, provided the browser is not Firefox.

    Here is one of the pages in question.

    http://compressedairsolutions.com.au/new/compressed-air-danger/

    As best as I can tell, Download Monitor and Contact Form 7 are working. We are using Contact Form 7 for our 'Contact Us' page and it works fine - I tested it in Firefox just now and received the enquiry into my Inbox.

  4. PeterGustafson
    Member
    Posted 4 months ago #

    I should have also said the problem also occurs on other pages with different PDF downloads. And again only in FireFox. I am using Firefox V28.0

    Other page links with the same FireFox issue:
    http://compressedairsolutions.com.au/products/air_piping/

    http://compressedairsolutions.com.au/products/protect-air/

  5. mandsconsulting
    Member
    Plugin Author

    Posted 4 months ago #

    Hello,

    I've just tested that link in Firefox version 26.0 and it worked fine. I updated Firefox to 28.0 and it doesn't work. This leads me to believe the issue is with Firefox.

    Have you tested just Download Monitor in Firefox, as in a direct link?

  6. PeterGustafson
    Member
    Posted 4 months ago #

    I just pasted the catalogue URL link
    http://compressedairsolutions.com.au/wp-content/uploads/2014/03/SICOAIR_ED-12.pdf

    from:
    http://compressedairsolutions.com.au/products/air_piping/

    Directly into a new Tab in Firefox and it worked ?!?!?

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