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[resolved] Paypal payment go trough but get transaction from Active to Failed... (26 posts)

  1. Skulo
    Member
    Posted 1 year ago #

    Paypal transaction is going through and counted as "purchase" by the eShop however it is moved from active to failed...
    Also stock number is getting updated as well...

  2. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    what is in the email you get from eShop - the subject and the first few lines of the email please.

  3. Skulo
    Member
    Posted 1 year ago #

    [AUTO-RESPONSE - PLEASE DO NOT REPLY]

    Dear Stanislav,

    Your order has been received. Thank you!
    The details of your order follow...

    --------------- ORDER DETAILS ---------------

    Order Received
    Transaction id: xxxxxx
    Something Special 00001 : Buy

    Quantity: 1
    Price: $0.05

    Shipping Charge: $0.00

    Total $0.05

    Order placed on 2012-11-07 20:43:00

    --------------- DOWNLOAD DETAILS ---------------
    These are available for download via:

    --------------- CUSTOMER DETAILS ---------------

    Stanislav Vysotskiy

    Mailing Address:
    xxxxx,
    La Habra
    California
    90631
    United States

    Shipping Address:
    xxxxx

    xxxxx
    La Habra
    California
    90631
    United States

    --------------- CONTACT DETAILS ---------------

    Phone: xxxxxx
    Email: xxxxxx@gmail.com
    Shipping address phone number:
    fdgd

    --------------- OTHER INFORMATION (if applicable) ---------------

    ---

    If you have questions or concerns, please contact us.
    Thank you for ordering with us.

  4. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    not the template, but the email sends to the admin after any purchase.

  5. Skulo
    Member
    Posted 1 year ago #

    is that the one in wordpress general or gataways or general eShop?

    I think I don't get any emails for the admin in any inbox...

    Any clues why?

    P.S that was confirmation buyer got after the purchase...another indecator of the successful transaction...

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    I think I don't get any emails for the admin in any inbox

    Do you get any emails from WordPress (eg comment notifications etc)?

  7. Skulo
    Member
    Posted 1 year ago #

    Do you get any emails from WordPress (eg comment notifications etc)?

    That is might be a problem here... I have it turned on in setting but emails never have been send to me...Any idea what can cause that?

  8. Skulo
    Member
    Posted 1 year ago #

    Here it is:
    Paypal IPN -Completed Payment Ref:8KM699570L46214
    ------
    mc_gross: 0.05
    protection_eligibility: Eligible
    address_status: confirmed
    item_number1: 00001 : Buy
    payer_id: GQ4S9KSBUE5YJ
    tax: 0.00
    address_street: xxx Jose Ave
    payment_date: 14:41:47 Nov 07, 2012 PST
    payment_status: Completed
    charset: windows-1252
    address_zip: 90631
    mc_shipping: 0.00
    mc_handling: 0.00
    first_name: Stanislav
    mc_fee: 0.05
    address_country_code: US
    address_name: Stanislav xxx
    notify_version: 3.7
    custom: 3fc4adf00ed97f1df12afa8e96e5fc6e509ae39a310bd4.26913025
    payer_status: verified
    business: v.xxx@gmail.com
    address_country: United States
    num_cart_items: 1
    mc_handling1: 0.00
    address_city: La Habra
    verify_sign: A9JM6KNE4OlC06j7Dkd8nnNesnBqAXGu3rfSKZyzmDxHIlXVHj7bCpz5
    payer_email: xxx@gmail.com
    mc_shipping1: 0.00
    tax1: 0.00
    txn_id: 8KM699570L462141V
    payment_type: instant
    last_name: xxx
    address_state: CA
    item_name1: Something Special
    receiver_email: v.xxx@gmail.com
    payment_fee: 0.05
    quantity1: 1
    receiver_id: 8LXEZD57NW9QW
    txn_type: cart
    mc_gross_1: 0.05
    mc_currency: USD
    residence_country: US
    transaction_subject: 3fc4adf00ed97f1df12afa8e96e5fc6e509ae39a310bd4.26913025
    payment_gross: 0.05
    ipn_track_id: 8943ec068255

    Regards, Your friendly automated response.
    ------
    Fallowed by this

    Paypal IPN -A Failed Payment Ref:8KM699570L46214
    ------
    mc_gross: 0.05
    protection_eligibility: Eligible
    address_status: confirmed
    item_number1: 00001 : Buy
    payer_id: GQ4S9KSBUE5YJ
    tax: 0.00
    address_street: xxx Jose Ave
    payment_date: 14:41:47 Nov 07, 2012 PST
    payment_status: Completed
    charset: windows-1252
    address_zip: 90631
    mc_shipping: 0.00
    mc_handling: 0.00
    first_name: Stanislav
    mc_fee: 0.05
    address_country_code: US
    address_name: xxx
    notify_version: 3.7
    custom: 3fc4adf00ed97f1df12afa8e96e5fc6e509ae39a310bd4.26913025
    payer_status: verified
    business: xxx@gmail.com
    address_country: United States
    num_cart_items: 1
    mc_handling1: 0.00
    address_city: La Habra
    verify_sign: A9JM6KNE4OlC06j7Dkd8nnNesnBqAXGu3rfSKZyzmDxHIlXVHj7bCpz5
    payer_email: xxx@gmail.com
    mc_shipping1: 0.00
    tax1: 0.00
    txn_id: 8KM699570L462141V
    payment_type: instant
    last_name: xxx
    address_state: CA
    item_name1: Something Special
    receiver_email: xxx@gmail.com
    payment_fee: 0.05
    quantity1: 1
    receiver_id: 8LXEZD57NW9QW
    txn_type: cart
    mc_gross_1: 0.05
    mc_currency: USD
    residence_country: US
    transaction_subject: 3fc4adf00ed97f1df12afa8e96e5fc6e509ae39a310bd4.26913025
    payment_gross: 0.05
    ipn_track_id: 8943ec068255
    ----

    Please note that the number is the same

  9. esmi
    Forum Moderator
    Posted 1 year ago #

    Does it use email from Settings > eShop > Business Details or Settings > General ?

    Neither. It uses the email address entered in your merchant gateway settings (Settings -> eShop -> Merchant Gateways).

  10. Skulo
    Member
    Posted 1 year ago #

    Neither. It uses the email address entered in your merchant gateway settings (Settings -> eShop -> Merchant Gateways).

    I figured that out...still...can't understand why it would go from active to failed and send those 2 emails...marked as completed and then failed...

  11. Skulo
    Member
    Posted 1 year ago #

    Sorry for bothering you guys...but do you have any idea what is going on? I'm kind of behind my deadline and I'm trying to figure out if I need to be passion and wait or go ahead and get something else...

    Thank You!

  12. esmi
    Forum Moderator
    Posted 1 year ago #

    Re-check all of your gateway settings — both in eShop and within your merchant gateway account.

    You may also want to try installing the eShop Magic transaction logger plugin.

  13. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    There is no reason that I know of that would send out multiple emails for the one order. But the first one being correct is a good start.

    Can you disable all other plugins and re test in the twenty ten or twenty eleven themes and see if this still happens.

  14. Skulo
    Member
    Posted 1 year ago #

    I did mentioned that I disabled all my plugins besides eShop and also switched to 2011.

    It sould work fine with personal paypal account right? (there is no options for IPN in personal paypal)

  15. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    you need a paypal business account. which is fairly simple to get.

  16. Skulo
    Member
    Posted 1 year ago #

    I got Premier now(should be the same) now it is confirming the purchase yet it still same thing I first getting email about COMPLETED order and then email about same order being FAILED. Nothing changed.

  17. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    so still getting 2 emails from eShop? The only way that can happen, so far as i know, is if Paypal contacts your site twice - eShop alone cannot cause it.

    Are you able to test on a different server? just in case there is something server side causing this?

  18. Skulo
    Member
    Posted 1 year ago #

    Unfortunately I can't test it anywhere else.... But my server is in pretty good standing and I had no problem with it ever...
    would eShop Magic be any help for you?

  19. esmi
    Forum Moderator
    Posted 1 year ago #

    Since we can't replicate this, we suspect it's a server issue. It's certainly site specific. What about setting up a local server?

  20. Skulo
    Member
    Posted 1 year ago #

    How can it be a server issue? :D It happening only with eShop :D

  21. esmi
    Forum Moderator
    Posted 1 year ago #

    Since we cannot replicate it, it's not eShop per se. That leaves your site environment - theme, other plugins and server.

  22. Skulo
    Member
    Posted 1 year ago #

    I turned IPN on and then back off...now I get stocked orders in pending tab instead...and no mails on paypal email what so ever...

  23. esmi
    Forum Moderator
    Posted 1 year ago #

    This still suggests a fundamental problem in communication between your site and PayPal.

  24. Skulo
    Member
    Posted 1 year ago #

    :washing his hands:

  25. elfin
    Moderator
    Plugin Author

    Posted 1 year ago #

    another option as you cannot test on a different server - install another copy of WordPress in a sub directory of your site - just set up eShop as the only plugin, and use the default theme. See if that works properly for you. It would only remove your current imstall of WordPress as being a culprit though. But if it does work...

    But if not, that's all I can do to offer help - I honestly do not know why you would be getting 2 admin emails for the same order like that. But I can assure you that eShop can only send those emails out when paypal contacts your site during the payment process.

  26. Skulo
    Member
    Posted 1 year ago #

    Hm...I got YAK and it is working like a Swiss clock...even with paypal's sandboxes :) So I don't think it have to do anything with my server ;) I might do what you told me to do if you want me to confirm the bug...otherwise I won't since I will be using YAK...

    Big thanks for your fast replays Elfin!

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