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Striper - Stripe Integration for WooCommerce
[resolved] Payment and transaction error (17 posts)

  1. demesa
    Member
    Posted 7 months ago #

    Hi!

    I installed your plugin a couple of days ago but I can only seem to get it to successfully take a payment randomly. It was fine yesterday but today I keep getting the following errors:

    Payment error:You must supply either a card or a customer id
    Transaction Error: Could not complete your payment

    Any ideas? My site is http://www.winegear.com.au

    Thanks mate.

    http://wordpress.org/plugins/striper/

  2. Sean Voss
    Member
    Plugin Author

    Posted 7 months ago #

    Hey Demena,

    You're not the only one. My Apologies, Over the last 12 hours I'd tried something to work to fix a problem in some user's systems, I failed, and more people had issues, so I reverted back to the stable setup i had previously.

    Try updating to 0.20, should be good.

    Thanks,

    Sean

  3. Sean Voss
    Member
    Plugin Author

    Posted 7 months ago #

    Haven't heard back so I'm closing as resolved.

  4. demesa
    Member
    Posted 7 months ago #

    Yes! Thank you very much!

  5. cagger
    Member
    Posted 5 months ago #

    Hi,

    I just installed the most recent version of your plugin v 0.26 and I am having the same problem. Is there a solution to this error?

    Thanks!

  6. Sean Voss
    Member
    Plugin Author

    Posted 5 months ago #

    Hey cagger, can you provide me a url to look at your site?

    Generally the plugin works for 99% of people, but I have a button now, at the bottom of the settings called enable interval, enable that and see if this fixes your problem.

  7. cjurczak
    Member
    Posted 5 months ago #

    I am having them same problem. Late last week everything was working, but now I keep getting:

    Payment error:You must supply either a card or a customer id

    I tried enabling interval to fix the javascript. I am unsure when the problem popped up, it's possible 0.26 correlates to my issue.

    My cart is at defendillinois.com if you have a minute to take a look.

  8. Sean Voss
    Member
    Plugin Author

    Posted 5 months ago #

    Hey I looked at defendillinois.com, can you put your system into test mode, everything seems to be working but I just get card declined.

  9. cjurczak
    Member
    Posted 5 months ago #

    Test mode on.

  10. cjurczak
    Member
    Posted 5 months ago #

    Sean any updates?

  11. Sean Voss
    Member
    Plugin Author

    Posted 5 months ago #

    Hey cjurczak,

    It seems to work, I was able to play an order. Let me try again.

  12. Sean Voss
    Member
    Plugin Author

    Posted 5 months ago #

    Yup 2 for 2 i think you're good to go.

  13. cjurczak
    Member
    Posted 5 months ago #

    I just tried again and received the same error, so I tried from my phone which worked. My desktop computer is going through a corporate proxy, could this be giving me a problem?

    I think js.stripe.com is being blocked for some reason being the root of my problem. Not sure why the proxy would be blocking that URL though.

  14. Sean Voss
    Member
    Plugin Author

    Posted 5 months ago #

    Yea that's no good, I suppose I could package up the js into the plugin, I feel like it's better to let it load off the cdn in general.

    I have some enhancements that look good, so i'll release an option for a local stripe.js with the next release.

  15. cjurczak
    Member
    Posted 5 months ago #

    I agreen using stripe cdn is optimal, maybe attempt that connection, if it fails revert to local js. I'm not sure why, but apparently Cisco ScanSafe corporate proxy blocks connections to js.stripe.com. Unfortunate that such a mainstream corporate filtering solution blacklisted this service essentially.

  16. jmwallace10
    Member
    Posted 1 month ago #

    Payment error:You must supply either a card or a customer id
    Transaction Error: Could not complete your payment
    I have this issue as soon as a customer inputs their CCinfo and hits submit, it pops up. They already filled in acct. info.
    hititagaingolfballs.com

  17. jmwallace10
    Member
    Posted 1 month ago #

    After trying lots of different things, I am still getting this, any help would be appreciated.

    Payment error:You must supply either a card or a customer id
    Transaction Error: Could not complete your payment

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