Payment Amounts not processing

  • Resolved hapa.harry

    (@hapaharry)


    10 years, 4 months ago

    1. Amount Raised/Progress Bar are not showing the Dollar amounts even though “Backers” is increasing

    2. Purchase Confirmation page is showing “$0.00” for sub total/total even though actual PayPal donations are going through

    3. Purchase Emails are being sent but Sale Notification emails are not

    4. Payment Logs show each transaction but list Amount as $0.00

    This is the case whether or not the “Disable the automatic output of the purchase button” is checked

    http://wordpress.org/plugins/easy-digital-downloads/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    1 and 2. That is part of the crowd funding extension. Please contact their support.

    3. Are payments marked as complete or pending.

    4. What should the amount have been?

    Thread Starter hapa.harry

    (@hapaharry)

    10 years, 4 months ago

    Thanks for the reply!

    3. Are payments marked as complete or pending.
    –> Complete

    4. What should the amount have been?
    –> $10, $1, $1.50

    Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    Could you show me a screenshot of the View Order Details screen for one of the orders?

    Thread Starter hapa.harry

    (@hapaharry)

    10 years, 4 months ago

    here’s one of them for $1.30 that shows up as $0.00

    http://hedfund.org/wp-content/uploads/2013/12/example-view-order-details-screenshot.png

    Thread Starter hapa.harry

    (@hapaharry)

    10 years, 4 months ago

    Okay, Didn’t fix the problem but I got around it…

    I was able to get the purchase amounts recorded and displayed by unchecking the “This campaign is donations only (no rewards)” box. Donors now choose from set pledge levels instead of entering their own amounts. Now donations (Purchase Amounts) are being logged and displayed correctly.

    This method did not fix the previous issue but achieves the functionality I needed.

    Thanks for your help

    Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    Great to hear! I’ll let the developers of the Crowd Funding plugin know about this, as I believe it’s related to their plugin since they add the donation option.

Viewing 6 replies - 1 through 6 (of 6 total)
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