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Password Reset Not Working (29 posts)

  1. markelias
    Member
    Posted 2 years ago #

    Not sure of the version -- the password reset sends an email that provides a reset password link which does not work; error message reads: Sorry, that key does not appear to be valid.

  2. esmi
    Forum Moderator
    Posted 2 years ago #

  3. jtk2112
    Member
    Posted 2 years ago #

    I have two websites currently running the latest version of WordPress, 3.3 and am having trouble with the password reset feature. I was running an earlier version but upgraded because of password retrieval issues.

    I know my password and am able to log in without problems. All of my users see the error message, "Sorry, that link does not appear to be valid", while going through the password reset process. I decided to give it a try.

    I clicked on the "Lost Your Password" link and I typed in my username. I clicked on the "Get New Password" button. I checked my e-mail and found the reset password e-mail. I clicked on the link provided in the e-mail at which point I was taken to the website and I was presented with the above mentioned error message.

    I took the advice of my website hosting company and I installed the latest version of WordPress but am still experiencing the same issue. This is not just on one website. It is happening on two sites I run. A couple of my friends are experiencing the same issues on their WordPress websites. They are using a completely different hosting company than the one I use. I figured I would imagine that just to rule out a hosting problem.

    I am afraid to lose all my work by editing anything as far as coding goes. I know nothing about editing databases and I really don't want to mess something up. HELP!

  4. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    What is the url the email gives you? What is your site url?

  5. jtk2112
    Member
    Posted 2 years ago #

    Thank you for the speedy reply. Here is the URL of the websites: http://jamesakoury.com/ This is the link that I received: http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112%3E

    The password reset form allows you to use your e-mail address or your user name & neither of them work! Not sure where to go from here.

  6. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Time to do some basic debug to rule out plugins or themes.

    - deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old

    - switching to the Twenty Eleven theme to rule out any theme-specific problems. If you can't log in to change themes, you can remove the theme folders via FTP so the only one is twentyeleven. That will force your site to use it.

    - manually upgrading. When all else fails, download a fresh copy of the latest.zip file of 3.3 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first!

  7. jtk2112
    Member
    Posted 2 years ago #

    I tried everything you said, starting by deactivating all the plug-ins. I cleaned out my browser cache then went through the password recovery process. Same story! The link does not appear to be valid. What are, mu plug-ins?

    I tried several different themes including the 20 11 and received the same error message. I went on to the next step.

    I downloaded a new copy, that being 3.3 and then I read the manual updating directions. The password reset feature is still not functioning.

    Any other ideas? I appreciate everything you have suggested so far.

  8. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Is this your user name, jtk2112%3E? The user name follows login=
    BTW, if it is, you need to change it.

    Go here to make sure you have the latest java. You might also go to your hosted site and do a db repair (backup the db first) which is usually a one click affair.

  9. jtk2112
    Member
    Posted 2 years ago #

    No. It is jtk2112

  10. Then you're likely putting in an extra character when you enter your id.

  11. jtk2112
    Member
    Posted 2 years ago #

    That's weird. I only type "jtk2112", minus the quotes, of course.

  12. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    The link works without the last characters, %3E

  13. jtk2112
    Member
    Posted 2 years ago #

    Why are these extra characters generated?

  14. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    The link is sent with a leading < and an ending > enclosing the url. %3E = >. Check the original email. Neither < or > should be included in the link itself.

  15. jtk2112
    Member
    Posted 2 years ago #

    The following is what appears in the email body.

    Username: jtk2112

    If this was a mistake, just ignore this email and nothing will happen.

    To reset your password, visit the following address:

    <http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112>;

    Below here is the actual URL; (right clicked / copy link location). --Note the extra characters--

    http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112%3E

  16. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Is this marked as a link in the email?
    http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112>

    Is ; in the email also as in your reply?

    Where is what you call the "actual" URL shown in the email?

    It should read like this . . .
    To reset your password, visit the following address:
    <http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112>

  17. jtk2112
    Member
    Posted 2 years ago #

    Yes. It appears as follows:

    <http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112>;

  18. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Would you mind forwarding that email to webmaster@ourexcellentadventures.com

  19. jtk2112
    Member
    Posted 2 years ago #

    Did you receive my email?

  20. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    I did not receive your email.

  21. jtk2112
    Member
    Posted 2 years ago #

    Sorry. I just sent it again.

  22. jtk2112
    Member
    Posted 2 years ago #

    Just wondering if you got my email. Does anyone know which file generates the code?

    Thanks

  23. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Yes I did get. Actually I got both and they went into my junk folder. This is where it gets strange.

    In the junk folder the url is correctly rendered without the >;
    But links are disabled in this folder.

    If I move it to the Inbox the link is incorrect and includes the >;

    I can move the email back and forth, junk to inbox to junk and every time when in junk the url is good, when in the inbox the url is bad.

    I am using hotmail and have not checked any other mail program.

  24. jtk2112
    Member
    Posted 2 years ago #

    You gave me an idea. I created a new user & did the recovery process. Yahoo mail let it work correctly. Godaddy mail is screwing it up somehow.

  25. jtk2112
    Member
    Posted 2 years ago #

    The link keeps coming like the one below. *Note the last three characters (%3E)* This does NOT work.

    http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112%3E (This only happens with my Godaddy email addresses.

    It should be like this:

    http://jamesakoury.com/wp-login.php?action=rp&key=rmzvO9xqlPglUd0WJ2AY&login=jtk2112

    Yahoo mail let's it work properly.

    Help!

  26. jtk2112
    Member
    Posted 2 years ago #

    Is this an issue with WordPress?

  27. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    I don't think this is wordpress. I tested three different email addesses on two sites with no problem - hotmail, gamail and AT&T.

    I also forwarded them, moved them about in folders and none changed the > like is happening on your GoDaddy account. What happens when you mail yourself a link thru GoDaddy?

  28. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    I also checked the source code where I could. It seems some emails are sent plain text and others html. I found significant differences in your source code as compaired to mine. So all this leads me to say, I have no idea why this is happening.

  29. jtk2112
    Member
    Posted 2 years ago #

    I just spoke with tech support at godaddy. They were able to re-create the same results using Go Daddy e-mail as well as Yahoo Mail and Gmail. Everything worked fine using Yahoo and Gmail and the bad link problem happened using Go Daddy mail. I was told that there is a target link or something with a target in the reset process that Yahoo and Gmail ignore and that Go Daddy mail is doing what it is told by the target. So in other words, Go Daddy mail is doing exactly what the code is telling it to do while the other e-mail programs are ignoring that bit of code.

    My question is, where exactly is that piece of code and what do I change it to?

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