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Password--PLEASE HELP!!!! (2 posts)

  1. saucystaci
    Member
    Posted 1 year ago #

    i AM NOT SURE THE VERSION i AM USING EXCEPT IT SAYS TO UPGRADE TO 3.4.2
    I changed my password 2 days ago in the admin area and it should have been a simple thing but I have not been able to get in to my site since. I tried the password change method and it emails me new passwords and they don't work--1 time it worked using Internet explorer only and I changed my password in the Admin but it still doesn't work and won't let me log back in under any other browser.
    The IE won't let me edit the site once in--it's all screwy so I need to use Firefox as I always do--help!!
    I read all the stuff about inserting new code and stuff but have NO CLUE what the at means or how to do it. What the hell? I simply changed a password? Now I have to screw with an entire code of some sort to get back in to my own site?
    I have some access to the FTP files so I don't know what file to even look in--I can't find one file that shown any passwords at all, only descriptions of how to use them. I know the passwords-that's not the problem.
    Why did this happen?
    I wish there was a damn phone number for support-this is an emergency. I am so regretting this whole WordPress site thing. Our designer bailed and we have no help. site is http://www.kingofpopart.com
    Thank you!

  2. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    You can sign in to your hosted account and change the password in the database. http://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin

    Make sure you back up the database before changing anything.

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