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[resolved] Cannot access admin backend (35 posts)

  1. Andy Woggle
    Member
    Posted 1 year ago #

    MASSIVE PANIC!! What has happened? I went to log in to the admin of site (currently in a sub HERE and now when I enter the password this comes up!! I cannot get in!!

    An appropriate representation of the requested resource /X2Y/wp-login.php could not be found on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request

    Help? What's happened and how can I reset this?

    Don't panic Mr Mannering...

  2. lifeshell19@gmail.com
    Member
    Posted 1 year ago #

    You can reset the password from the DB itself.

    Not a big problem so do not panic.

    Thanks

  3. Timothy Jacobs
    Member
    Posted 1 year ago #

    That only appears after you click the login button, correct?

  4. Andy Woggle
    Member
    Posted 1 year ago #

    Yep

  5. Timothy Jacobs
    Member
    Posted 1 year ago #

    Contact your host. This issue has appeared before. In the meantime try going directly to the login page.

  6. Andy Woggle
    Member
    Posted 1 year ago #

    Thats the page that as soon as I put in my details, the error message comes up.

    Just a thought, I installed Members plug in to try something that didn't work.The last thing I did was de-activate it. Could this be it? I can't access the Editor page either

    Panic :(

  7. Timothy Jacobs
    Member
    Posted 1 year ago #

    Right, but did you try logging in again, from previous posts it seemed to be a problem when having a url in the url.

    The editor page is inside the wordpress admin area, are you able to access other pages in the wordpress admin area.

  8. Andy Woggle
    Member
    Posted 1 year ago #

    No.Both editor or admin login is leading me to this-

    An appropriate representation of the requested resource /X2Y/wp-login.php could not be found on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request

  9. Andy Woggle
    Member
    Posted 1 year ago #

    Is it worth me changing the password in the DB? I've got instructions in front of me although they are not written in very good english!!

    Thanks for your help. I really am panicking currently

  10. Timothy Jacobs
    Member
    Posted 1 year ago #

    Oh, you mean an editor account. I see. Did you try logging in at the direct url above?

  11. Andy Woggle
    Member
    Posted 1 year ago #

    Yes.Both lead to 404 (or whatever error report that is!!)

  12. Andy Woggle
    Member
    Posted 1 year ago #

    Get the same report when I try to ask for a new password too

  13. Timothy Jacobs
    Member
    Posted 1 year ago #

    Contact your host.

  14. lifeshell19@gmail.com
    Member
    Posted 1 year ago #

    enable errors and check what certain error do you have.

    Host has nothing to do with it

  15. Andy Woggle
    Member
    Posted 1 year ago #

    Yep, looks like it's my hosting after all. Just tried accessing mine that's not in a sub and thats doing the same thing.

    Thanks for your help. I'll mark this as resolved when I've got it sorted.

    A

  16. Andy Woggle
    Member
    Posted 1 year ago #

    Joy. My host is not responding. This is more than worrying. I cannot access ANY of my install's back-ends.

    Really quite stressed

  17. Andy Woggle
    Member
    Posted 1 year ago #

    Sorry Lifeshell, enable errors? What do you mean by this?

    It has to be Hostpapa. I have three installs, one in root, one in a sub and one as an addon. I cannot access any of their back-ends, even on different systems.

    Has anyone else experienced this? It hasn't exactly come at a good time

  18. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    That's understandable, but not really anything we can do or suggest if it's a server issue - which seems to be the case. Are you able to connect to the server via FTP?

  19. 2ninerniner2
    Member
    Posted 1 year ago #

  20. Andy Woggle
    Member
    Posted 1 year ago #

    Yes without a problem.

    Can access everything in the file manager/webmail etc no problem too.Just log-in panel not letting me back-end access to either root install, sub install or add on domain install

  21. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    That Securi report shows an Internal Server Error, not necessarily that the site was hacked -

    http://labs.sucuri.net/db/malware/web-site-disabled

  22. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    You could try deactivating the plugins folder to see if that makes any difference - by renaming plugins to pluginsHOLD

  23. lifeshell19@gmail.com
    Member
    Posted 1 year ago #

    WPyogi -- Everytime the Web penetration software is not correct.

    The website can be compromised. you have to look in hostpapa logs to find the exact problem of it.

    And by enabling errors i mean . WordPress doesnt show the error as such to visitors so by enabling error you can find out what is wrong with the file.

    Thanks

  24. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    WPyogi -- Everytime the Web penetration software is not correct.

    Yes, that's my point - it's not conclusive that the site has been hacked I'm not the one who posted that Securi report.

  25. Andy Woggle
    Member
    Posted 1 year ago #

    Surely if it had been hacked they wouldn't be accessible at all?

    All 3 sites are still up, I just can't access the admin/editor dashboard.
    I cannot work this out.It just suddenly went on me

    WPyogi- how can i enable errors if I can't get in?I'm not following

  26. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @lifeshell19 - everyone here is a volunteer, myself included. No one is perfect - myself included. Your attitude is off-base - if you want to help out here, that's great, but criticizing other people is not okay. I think you misread what I said. And an internal server error CAN be a hosting issue.

    The point is that an internal server error can be caused by any number of things - and to find out more info, the OP needs to access the server error logs.

  27. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @Andy Woggle - sorry this got diverted - if you don't know how to access the server error logs, you do need to ask HostPapa about that.

  28. Andy Woggle
    Member
    Posted 1 year ago #

    I am looking into that one right now.

    Please don't squabble over my problem!! Play nicely you lot!!

    Anyway. I don't seem to be getting any further. I'll let you know what I root out.

    Still bloody panicking though ;)

    Thanks folk

  29. Andrew
    Forum Moderator
    Posted 1 year ago #

    Play nicely you lot!!

    :)

  30. Timothy Jacobs
    Member
    Posted 1 year ago #

    IN the meantime, try making a fresh install of wordpress on your server, not overwriting anything, and see if you run into the same problems.

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