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[resolved] paid for the plug in and can't any answers on their support forum (8 posts)

  1. tmonsta
    Member
    Posted 2 months ago #

    I am having multiple problems with this plugin, and as I've paid for it, I figure that you all should know what you're in for.

    I've been waiting well over a day for answers to my questions on the paid customer support forum, and when you ask a question, they give you a quick canned answer... and then never respond if that doesn't resolve the issue.

    I've been waiting to find out why one of their short codes doesn't work for well over a day.

    I've had better support from the free plugins I've used.

    https://wordpress.org/plugins/appointments/

  2. David
    WPMU DEV Support Staff
    Posted 2 months ago #

    Hi @tmonsta,

    Hope you're doing great today! :)

    WordPress.org discourages support of commercial products here (see: Commercial products are not supported here).

    However, we'd love to discuss this with you if you'll get in touch through our Contact form.

    Thanks!
    David

  3. WPMUDEV
    WPMU DEV Support Staff
    Plugin Author

    Posted 2 months ago #

    Hey there @tmonsta, as David's mentioned, we'd love to assist directly through our site. If you haven't already, please do contact us as we'd love to ensure that's all sorted for you. :)

    Thanks!

  4. tmonsta
    Member
    Posted 2 months ago #

    I have... and was asked to send an email to Attn: PC using the form on the site, which I did, and have yet to receive a response.

  5. tmonsta
    Member
    Posted 2 months ago #

    and in the email I sent, I put all of the support threads that I asked questions for on your site... I'd respond within them, but they've all been marked as resolved over the holiday weekend, even though none of them took care of my issue.

  6. David
    WPMU DEV Support Staff
    Posted 2 months ago #

    Hey there @tmonsta, I'd love to look into that personally. Could I ask for you to send an email marked ATTN: David?

    http://premium.wpmudev.org/contact/

    If you can reference this thread in that, I'll know what it's in regard to and will gladly assist.

    Sorry for any trouble, looking forward to getting that sorted asap. :)

    Thanks in advance!
    David

  7. tmonsta
    Member
    Posted 2 months ago #

    message sent

  8. David
    WPMU DEV Support Staff
    Posted 2 months ago #

    Hi there @tmonsta,

    I can't seem to find any recent messages regarding this. I really hate to trouble you but could I possibly ask for you to try sending that through again with the following instructions?

    You can send through our contact form here:
    http://premium.wpmudev.org/contact/

    - Select "I have a different question".
    - In the Subject, enter "ATTN: David".
    - In the Message, enter "From: tmonsta" along with a link to this thread.

    With that, I'll be able to easily find the email if it somehow gets filtered incorrectly.

    Would that be okay with you?

    Again, sorry for any trouble. Looking forward to getting it sorted for you. :)

    Thanks,
    David

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