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  1. netmorix
    Member
    Posted 11 months ago #

    Several of our customers report a page of death with just the word "error" on it since using the Better Security Plugin (3.4.10). The error is not reproducable, but seems to occur after a period of inactivity. The customers report, that closing the Browser, waiting a while and then restart the process again would help...
    Due to the fact, that the page seems also to appear to a normal visitor of the page, we deactivated the plugin in this installations - and now everything works fine again.

    Any help on this point ... ?

    http://wordpress.org/extend/plugins/better-wp-security/

  2. Handoko
    Member
    Posted 11 months ago #

    If someone see the "error" on the corner, it means his/her IP has been blocked.

    Why they're being blocked? Many possibilities:

    - Too many attempts of login using wrong password or username
    - Too many 404 errors being generated by the IP

    Wrong Login

    You may check your log to see if someone being blocked because of using wrong password/username.

    404 Errors

    On your log you can also see if someone being blocked because of 404 errors. Fixing 404 issues can be a hard thing because there are too many possibilities which can generate 404 errors:

    - You're using a theme or plugin which is not compatible with the change wp-content directory feature.
    - You're using a theme or plugin which is not properly written.
    - apple-touch-icon issue
    - you've just moved a page/image/file but someone still link to the non-existing resource
    - you've just deleted a page/image/file but someone still link to the non-existing resource
    - you've just changed your permalink configurations
    - etc ...

    So, what should you do?
    You need to find out what kind error the user generated which cause the blocking.

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