Thanks for the list of things to check. I'm new but totally willing to learn. I also double checked all settings on all pages and menus.
-I have deactivated all plug ins and that didn't resolve the issue.
-I'm not sure what the default theme is, but I switched to Twenty-Twelve as that was one of the themes in my list; no resolution
- I reset the plugins via my host following the directions provided; no resolution
- I'm not sure how the re-upload files & folders. I tried searching but haven't found instructions-- all I found was how to re-upload media files. Would this be the same as starting over? I'm wondering if this wouldn't be a good option as I am not able to type a list either -- it reverts it to paragraph form. The only way to create a list is using the bullets or numbering, which I've done but would prefer to have it working as it did in wordpress.com
Also, when I'm in the dashboard and on a specific page, if I click on "view page" it takes me to the About Us and not the page that I want. Not sure if knowing this helps to troubleshoot it but thought I would give you everything.
Again, many, many, many thanks for your time.