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Centrora Security™
[resolved] Ose Firewall & Slide Deck (4 posts)

  1. Bella_xo
    Member
    Posted 1 year ago #

    Hi

    I just installed OseFirewall to our site and our home page slider stopped working.

    There are no errors, it just fails to show. Is this a known fault and if so, is there a solution?

    Many thanks,

    Bella

    http://wordpress.org/extend/plugins/ose-firewall/

  2. osexcel
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Bella

    We did not see this issue before, could you please tell us your website address? Or send a support ticket here:

    https://www.opensource-excellence.com/customers/general-enquries.html

    We will take a look and see how to fix it.

    Best wishes
    OSE Team

  3. Bella_xo
    Member
    Posted 1 year ago #

    Hi OSE Team, thank you for the reply.

    The issue above WAS I could only see the slider when I was logged in as Administrator. As soon as I logged out, the slider disappeared.

    I deleted the plugin and re-installed it again and all appears to be working fine again.

    The error above occurred on 3 of my websites which all had Slide Deck installed.

    http://www.victorianstormchasers.com.au/
    http://www.fundzcorp.com.au/
    http://www.nextt.com.au/

    If I experience any further problems I will let you know! Thanks again

    Bella :)

  4. osexcel
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks Bella, could you please help us do one testing:

    1. Download version 1.6.1 and enable the plugin in one of the website, at this step, please use Firefox to login your website so you can remain logged in

    2. Then use other browser, e.g. Google Chrome or other PC to access your website again. This way, you can see if the frontend is showing up correctly

    3. If the firewall blocks anything, it will send out an alert email. Please copy-paste the content of that email here. We can identify the issue then.

    Thank you in advance! :)

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