Orders not going through?

  • Resolved thisguy1

    (@thisguy1)


    10 years, 2 months ago

    Site was working fine. Today, I added eShop Extras, then decided I didn’t need it and un-installed without using it. Now, I cannot put in an order.

    I can go through the entire order process and it works fine, but the following happens:

    -the purchaser does not get an email
    -The order does not show in the eShop dashboard (ie does not go to pending)
    -The stock quantity does not change

    -I get the admin notification email but the link that is typically under details is not there

    eShop 6.3.11
    Wordpress 3.8.1

    https://wordpress.org/plugins/eshop/

Viewing 7 replies - 1 through 7 (of 7 total)
  • esmi

    (@esmi)

    10 years, 2 months ago

    Un-install eShop and then try a fresh install.

    Thread Starter thisguy1

    (@thisguy1)

    10 years, 2 months ago

    So how do I re-link all of my products after uninstalling and reinstalling?

    Thread Starter thisguy1

    (@thisguy1)

    10 years, 2 months ago

    And I’ve lost all of my stock, price and option information????

    esmi

    (@esmi)

    10 years, 2 months ago

    You will need to re-enter your products after you have completed the fresh install.

    Thread Starter thisguy1

    (@thisguy1)

    10 years, 2 months ago

    So this isn’t actually support. More just “start over”.

    Thanks

    esmi

    (@esmi)

    10 years, 2 months ago

    So this isn’t actually support. More just “start over”.

    You appear to have wrecked your eShop database tables with your customised plugin. The best option is to start again unless you want even worse problems further down the road. FYI, “support” is about trying to provide you with the best solutions to resolve the predicament that you got yourself into. It’s not about just fobbing you off with answers that you want. Whether you like the answer, or not, is really immaterial.

    Thanks

    You’re welcome. 🙂

    Thread Starter thisguy1

    (@thisguy1)

    10 years, 2 months ago

    eShop Extra, downloaded from your site, is not “my” customized plugin.

    You’re a joke.

Viewing 7 replies - 1 through 7 (of 7 total)
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