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Orders not completing (31 posts)

  1. fishingreviewstv
    Member
    Posted 1 year ago #

    I've tested it, purchased a product, it takes me to paypal, I pay.

    I go back to the website and it shows order complete page.

    Yet in woocommece is shows as pending, and I never receive the email about the completed order. So it's handing on a step somehow, and I can't figure out why. I tried looking for this topic but couldn't find it here.

    http://wordpress.org/extend/plugins/woocommerce/

  2. greenmeanie
    Member
    Posted 1 year ago #

    You have a server running CURL and SOAP installed?

  3. greenmeanie
    Member
    Posted 1 year ago #

    Never mind I seen you want Downloaded files to goto complete.

  4. GratuiTous
    Member
    Posted 1 year ago #

    Same problem! Can't figure out to make auto complete.

    Using a Simple Product with BOTH Virtual + Downloadable checked off!

  5. jholder83864
    Member
    Posted 1 year ago #

    Hi Guys,
    Make sure your IPN is setup properly.

    After a transaction is completed, it'll take you back BUT the act of taking the user back does not do anything. Paypal has to ping your server and let woocommerce know that they've paid. This is the IPN.

    Best of luck!

  6. fishingreviewstv
    Member
    Posted 1 year ago #

    Where do you set that? There's no IPN information in the settings.

  7. jholder83864
    Member
    Posted 1 year ago #

    You have to set it on paypal and woocommerce. Paypal: to know where to ping and woocommerce: to know where to receive.

    Because you're dealing with people's money, I think it would be better to review this:
    http://docs.woothemes.com/document/paypal-standard/

    Best of luck!

  8. GratuiTous
    Member
    Posted 1 year ago #

    Hey Fishing,

    I found a fix to the problem.

    I went back to woocommerce 1.6.6, and the order completes perfectly on the virtual/downloadables, just as it should.

    **WARNING** -- Be careful before uninstalling/downgrading if you go this route. It can really mess things up. Maybe try doing this on a localhost first!

    I've got up to Woocommerce 2.0.0, and the order completes as well. I will be doing further tests tomorrow to see what is the update that is throwing us off!

    Riley!

  9. fishingreviewstv
    Member
    Posted 1 year ago #

    Riley, you rock buddy!

    I'm not so sure I want to downgrade as I'm sort of stuck in a theme. Might cause too much issue. Let me know if you can trace the issue.

  10. GratuiTous
    Member
    Posted 1 year ago #

    Hey Fishing,

    I did some testing and here's what I found.

    Woocommerce 1.6.6 to 2.0.3 allows the transaction to be completed 100% when customer purchases. Both emails are sent automatically on the purchase. (Customers email for the downloadable product, and your email invoice of the transaction).

    They just updated to 2.0.5 which still does not "auto complete" the transaction even when the product is both "Virtual" and "Downloadable".

    Something they have changed is effecting our "completed" orders!

    But good news is 2.0.3 seems to be doing great.

    **Note**

    One thing I found is that if I de-activiated the plugin first, then overwrite the files, it kept my stuff as it was, just upgraded/downgraded to the version I was overwriting. But when I DELETED the plugin, then stuff got very wonky. So deactivate, and overwrite with Filezilla if you go that way. (Then simply re-activate in the wordpress plugins).

    Again, do your backups before proceeding with it ;). (Full backup, + the CPanel partial backups to be safe)

  11. GratuiTous
    Member
    Posted 1 year ago #

    Alright, I've found an answer talking to Mike Jolley via github.

    Here's the convo:
    https://github.com/woothemes/woocommerce/issues/2833

  12. kipprsnak1
    Member
    Posted 1 year ago #

    Where did you download the 2.0.3? I have every kind of notification working BUT completing orders. Need to try the downgrade to see if it will help!!

  13. fishingreviewstv
    Member
    Posted 1 year ago #

    Yeah I upgraded to the newest version today thinking there was a fix. But nope, still having the issues. Where do you find the old version?

  14. fishingreviewstv
    Member
    Posted 1 year ago #

    I found it. You can download the older version here.

    http://wordpress.org/extend/plugins/woocommerce/developers/

  15. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    ^ The fix for pending IPN will be in the next update. NOTE this doesn't affect live paypal IPN requests, just sandbox!

  16. fishingreviewstv
    Member
    Posted 1 year ago #

    What's the point of that? We need Paypal to work.

  17. fishingreviewstv
    Member
    Posted 1 year ago #

    I did some more searching and found I was using PHP 5.2, and upgraded to a newer version. Just needing to do some more testing now and see if that helps the situation.

  18. fishingreviewstv
    Member
    Posted 1 year ago #

    Nope, that wasn't it, it still just sits as pending. This sucks!

  19. GratuiTous
    Member
    Posted 1 year ago #

    Hey Fishing,

    Mike gave a solution in that github convo!
    https://github.com/woothemes/woocommerce/issues/2833

    Read it over, my solution is fixed. You have to add a tiny snippet of code in. (Near the end).

    As Mike mentioned, he said it's only for sandbox paypal, live should be working.. (I have not tested it out yet though).

    Thanks again Mike Jolley,
    Riley!

  20. rajeshrvtech
    Member
    Posted 1 year ago #

    Hello Bros,

    I am just wondering when woo-commerce order's status changed as completed, it automatically happens after the payment or Admin have to do manually via dashboard.

    Thanks & regards
    Rajeshrvtech

  21. fishingreviewstv
    Member
    Posted 1 year ago #

    It's supposed to be automatically, but it's not happening for me.

  22. joeywilkins
    Member
    Posted 10 months ago #

    Hi fishingreviewstv,

    Did you figure this out, I'm having the same problem myself! Have even bought a pluggin for it but it's still not working?

    I have IPN set up in PayPal, download and virtual ticked on simple products, under general the right parts clicked but the products are still "pending", until I manually tick complete!!

    Arghhh it's driving me mad, any help would be great!! Thanks

  23. fishingreviewstv
    Member
    Posted 10 months ago #

    Joey,

    No still not working automatically, really sucks.

  24. GratuiTous
    Member
    Posted 10 months ago #

    I got mine working.. I attempted changing my PayPal address, then everything started working.. for what ever reason!

    PayPal allows you to have a couple different emails to your paypal.. so maybe trying adding a new one, and making that your primary and see how it goes?

  25. maciboci
    Member
    Posted 10 months ago #

    I have the same problem, but my hosting provider doesn't have CURL and SOAP. Do you think it is the source of the error?

  26. Chris
    Member
    Posted 10 months ago #

    I just found on this thread (http://wordpress.org/support/topic/orders-not-going-to-completed) that if the product is digital you need to have the "virtual" box checked next to the "download" box to get it to autocomplete. I am trying this out and will see if it works.

  27. Chris
    Member
    Posted 10 months ago #

    I can confirm the above fix worked for me. Products are automatically moving to "completed"

  28. fishingreviewstv
    Member
    Posted 10 months ago #

    Its not digital though.

  29. fishingreviewstv
    Member
    Posted 10 months ago #

    Maciboci,

    My provider has both of those and it should be working correctly, still does not.

    Not happy as it's annoying to go and approve all the sales. Customers aren't getting confirmations right away and it's also a pain in the butt.

  30. riki81
    Member
    Posted 6 months ago #

    Hello everybody!
    Is there any update about auto change of order status to COMPLETED if a PayPal payment is ok?

    I've checked my log file for a real payment I checked... this is the result:

    01-23-2014 @ 11:08:40 - Received valid response from PayPal
    01-23-2014 @ 11:08:40 - Found order #112
    01-23-2014 @ 11:08:40 - Payment status: completed
    01-23-2014 @ 11:08:42 - Payment complete.

    BUT ORDER IS STILL NOT COMPLETED!
    I don't think problem is from PayPal... but from WooCommerce!

    Thanks

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