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[resolved] Orders are being accepted even though transaction failed (4 posts)

  1. lord_dev
    Member
    Posted 1 year ago #

    Hello

    One of my websites has been receiving orders even though transaction failed at payment level. Surely I should not be receiving any confirmation emails if payment has failed? And if payment has failed then I should receive an email stating this?

    Any help appreciated

    Thanks

    http://wordpress.org/extend/plugins/wp-e-commerce/

  2. Justin Sainton
    Member
    Plugin Author

    Posted 1 year ago #

    Can you elaborate? What version of WPeC are you using? What payment gateway are you using?

  3. lord_dev
    Member
    Posted 1 year ago #

    Hi Justin,

    WPEC 3.8.8.5
    Payment gateway: Cardsave v1.3

    I can make an update... but older versions should still send transaction failed emails?

    Thanks

  4. Justin Sainton
    Member
    Plugin Author

    Posted 1 year ago #

    Hi lord_dev,

    I'd recommend getting in touch with the developer of that gateway, as that's not a core gateway. That's correct that you shouldn't be receiving emails on failed transaction emails, but that functionality is handled by the gateway, not core.

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