Order Notes on Checkout page

  • Resolved jordanton

    (@jordanthegreat)


    9 years, 9 months ago

    I feel like I’m losing my mind here. I have 2 stores with almost identical settings. On the checkout page of one store, there is a “Order Notes” field under the “Ship to address” part of the form. On the other stores checkout page, that “Order Notes” field is not there. I don’t recall ever explicitly adding or removing this field on either site before. Is there a setting somewhere that controls this?

    I want the order notes on both sites. My sites are WP Multisite if that makes any difference.

    https://wordpress.org/plugins/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jordanton

    (@jordanthegreat)

    9 years, 9 months ago

    I forgot to add that these sites are using the same theme. Their functions.php especially are identical.

    Thread Starter jordanton

    (@jordanthegreat)

    9 years, 9 months ago

    Don’t mean to bump this but wanted to add:

    I tried switching the site without the “Order Notes” to use the exact same theme as the one that does have it. Nothing changed. I’m convinced it’s a setting somewhere that I cannot find.

    I found out that there used to be a setting on the Settings -> General page called “Enable customer note field on checkout” which I likely had unchecked before. But in recent versions or woocommerce that option isn’t there anymore so I can’t change it. Maybe I can still manipulate it straight from phpMyAdmin?

    Thread Starter jordanton

    (@jordanthegreat)

    9 years, 9 months ago

    SOLVED.

    My last hunch was right so putting this here for posterity.

    I searched through phpMyAdmin and found this setting in wp_options:

    woocommerce_enable_order_comments

    I changed the setting for this option from no to yes.

    This is a remnant of an option we previously had in the admin panel called “Enable customer note field on checkout”. When they removed it from the admin panel, they left the setting in the db and whatever you had it set to when you updated the plugin is what it is stuck at for good unless you edit it manually as I just did.

Viewing 3 replies - 1 through 3 (of 3 total)
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