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'Options' page is blank on wp-members (2 posts)

  1. Kaycontinental
    Member
    Posted 6 months ago #

    The article said that the majority of complaints were by people who didn't follow the instructions.
    I DID follow them and I downloaded the plug-in, activated it, and clicked on the wp-members in the sidebar.
    The Options page came up blank. The other pages were all fine, 'fields' 'emails' etc. but nothing on the 'options' page.

    I went to the Q&A to ask why. It said I must register. When I registered it said that I could not gain access to any support without paying $47.00!

    I thought it was a free plug-in? Very disappointed, it sounded almost too good to be true..

    https://wordpress.org/plugins/wp-members/

  2. Chad Butler
    Member
    Plugin Author

    Posted 6 months ago #

    I thought it was a free plug-in? Very disappointed, it sounded almost too good to be true..

    Obviously there is a disconnect here between what is free and what is not. Did you pay to receive the plugin? The plugin is free. I'm not going to get into the reasons why I had to shift to a model of paid premium support, but most people have no idea the amount of time that goes into building, maintaining, and supporting a plugin. By the way, the support site is very clear on the cost and what that includes - it does not hide that until the end of the registration process as you implied.

    There is a big difference between a question like this which is clearly some type of an error vs something that is either a customization request, information that is clearly covered in the documentation, or general support.

    Now that I have chastised you, this particular error is something that I would like to get to the bottom of but it is not an error that I have been able to reproduce. So I am willing to take a look and see what the issue is. You can contact me through the contact form on the support site. Indicate who you are and note this discussion so that I know what it's for. You'll need to provide me access to your install so I can see what is occurring.

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